At a Glance
- Tasks: Ensure high availability and performance of customer environments while driving operational excellence.
- Company: Join OneStream, a leader in enterprise finance solutions with a strong team culture.
- Benefits: Competitive salary, remote work options, and multiple training opportunities for growth.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact in cloud operations and enhance customer success with innovative technology.
- Qualifications: 3-5 years in cloud operations; Azure certification preferred.
The predicted salary is between 42000 - 54000 £ per year.
Location: Remote, UK
Employment Type: Full-Time
Gross Annual Base Salary: GBP 42,000 – 54,000
Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria.
Summary
The SysOps Engineer position focuses on the operations and high availability of our customer environments, including but not limited to provisioning, maintaining, performance monitoring/management, and disaster recovery. This role also serves as a technical escalation point for customer support requests. In this role, you are expected to prioritize uptime, security, and performance of the customer environments over all other activities. You also must be able to work well individually as well as part of a team to ensure tasks are managed efficiently, enabling seamless integration of operations throughout various locations and time zones. A blended passion for technology, knowledge growth, collaboration, and customer success is what makes a person successful in this role.
Primary Duties and Responsibilities
- Deliver customer environment implementation and software configuration within 24 hours lead time.
- Drive operational outcomes aligned to department SLA, cost, and automation targets.
- Perform environment updates, migrations, and software upgrades.
- Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems to proactively detect and resolve availability issues.
- Own day-to-day service reliability against defined SLOs by monitoring key operational metrics, responding to alerts, and contributing to availability targets.
- Identify opportunities for automation and process improvement.
- Participate in on-call rotation and respond to production incidents, performing root cause analysis, and implementing preventive measures.
- Communicate effectively during incidents and contribute to post-incident reviews, including clear written summaries for internal and external stakeholders.
- Identify and act on cost optimization opportunities in Azure, contributing to department FinOps and unit economic goals.
- Deliver exceptional customer service and technical support, maintaining high satisfaction levels.
Secondary responsibilities:
- Participate in service design discussions to ensure downstream operational processes are developed for service transition and enablement prior to deployment.
- Update technical documentation, workflows, and knowledge base articles.
- Identify areas of improvement in operational and security posture through trend analysis.
- Execute changes necessary for maintaining compliance certification.
- Provide support for internal infrastructure projects, ensuring seamless execution and integration.
Required Education and Experience
- BS/BA in Computer Science, Engineering, or related field, or equivalent professional experience.
- 3-5 years cloud operations and infrastructure engineering experience.
- Certifications: AZ-104 Azure Administrator or demonstrate equivalent Azure administration competency.
- Experience with the following technologies, tools, and concepts:
- Microsoft Azure, AWS, or Google Cloud
- Microsoft Windows Server 2022, IIS, Microsoft SQL Server
- Automating processes using PowerShell, Azure PowerShell Modules, REST APIs, Terraform or ARM Templates
- Exposure/experience with orchestration tools (Terraform, ArgoCD, Ansible, Kubernetes platforms, Azure Pipelines)
- Identity management using Azure Entra ID, Okta, OpenID Connect, SAML
- Experience with AI-assisted development tools (e.g., Claude, Cursor, GitHub Copilot), including the ability to evaluate, validate, and operationalize generated outputs.
- Familiarity of high availability application architectures using traffic management and load balancing strategies to ensure resilience, fault tolerance, and minimal service disruption.
Preferred Education and Experience
- Foundational knowledge of cloud platform (Preferably Microsoft Azure).
- Experience in analysis, implementation, and evaluation of IT systems and their specifications.
- Sound understanding of infrastructure concepts: networking, operating systems, and security.
- Working knowledge of Compliance frameworks, policy development, and implementation.
Knowledge, Skills, and Abilities
- Strong customer service orientation with a focus on reliability and trust.
- Proven troubleshooting and problem-solving skills with a focus on learning agility and following established processes.
- Ability to manage multiple priorities in a fast-paced, production-focused environment.
- Passion for cloud technology, continuous learning, and operational improvement.
- Self-motivated, ethical, and professional with a collaborative team-first mindset.
- Ability to deal with ambiguous/undefined problems.
- Strong attention to detail with awareness of downstream impact on customer environments.
Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
Why Join The OneStream Team
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer.
SysOps Engineer employer: Onestream
OneStream is an exceptional employer that prioritises transparency, customer success, and employee growth. With a strong culture of camaraderie and a commitment to continuous learning, employees enjoy a variety of project work and multiple training opportunities, all while working remotely in the UK. This role as a SysOps Engineer not only offers competitive compensation but also the chance to be part of a forward-thinking team that empowers finance professionals to drive business strategy.
StudySmarter Expert Advice🤫
We think this is how you could land SysOps Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your SysOps expertise. This not only builds your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to demonstrate your problem-solving skills. Practice makes perfect, so consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SysOps Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SysOps Engineer role. Highlight your experience with cloud operations, Azure, and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and customer success, and explain why you’re excited about the opportunity at StudySmarter. Let us know how you can contribute to our team!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their troubleshooting and problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Onestream
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, AWS, and the tools mentioned in the job description. Be ready to discuss your experience with cloud operations, infrastructure engineering, and automation tools like Terraform and PowerShell. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in previous roles. Think about times when you had to perform root cause analysis or implement preventive measures after incidents. This will highlight your troubleshooting skills and your ability to learn from challenges.
✨Show Your Customer Service Orientation
Since this role emphasises customer success, be ready to discuss how you've delivered exceptional service in the past. Share stories that illustrate your strong customer service orientation and how you prioritise reliability and trust in your interactions.
✨Be Ready for Team Dynamics
This position requires collaboration across various locations and time zones. Prepare to talk about your experience working in teams, especially in remote settings. Highlight your ability to manage multiple priorities and how you contribute to a positive team environment.
