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- Tasks: Drive partner success by managing relationships and supporting implementations.
- Company: Join a leading tech company focused on partner ecosystem growth.
- Benefits: Enjoy remote work, competitive salary, and professional development opportunities.
- Why this job: Make a real impact by empowering partners and enhancing their success.
- Qualifications: Bachelor's degree and 2+ years in project or stakeholder management.
- Other info: Dynamic role with opportunities for process improvement and career advancement.
The predicted salary is between 48000 - 84000 £ per year.
As a Principal Partner Success Manager (PPSM) you will play a critical role in driving the success of the OneStream partner ecosystem. You’ll be responsible for developing, supporting and growing all skillsets within a portfolio of strategic partners. This role blends relationship management, enablement strategy, and operational excellence to help partners build a scalable, high performing and self‑sufficient practice.
The Principal Partner Success position bridges the gap between OneStream’s internal teams—such as customer success, partner alliances and partner enablement—and its partners, managing the functional and technical aspects of partner implementations, making sure partner needs are addressed promptly and thoroughly, and fostering lasting relationships to enhance the partner experience. This includes project tracking, partner health and growth, partner program tier levelling, measurement through scorecards, OnePass utilization and ensuring skill level certifications.
Orchestrating engagements centrally with project involvement will strengthen the understanding of how and when to engage the wider Customer Support & Remote Consulting (CSRC) teams and provide opportunities for enablement/training of our partners.
Primary Duties and Responsibilities
- Partner Relationship & Support
- Act as the primary point of contact for implementation partners, ensuring the partner has the necessary resources and both technical and functional support.
- Own regular partner status calls to discuss partner project delivery status and delivery concerns.
- Build and maintain strong relationships with partners to drive success of OneStream implementations and partner success.
- Provide guidance on overall partner health and future planning with the partner.
- Serve as a co‑liaison with Partner Alliances between partners and internal teams (Support, Remote Consulting, Partner Enablement, Engineering, Customer Success), focusing on creating value for the partner by guiding them to appropriate teams and processes when needed.
- Alert Partner Alliances and other internal leadership of concerns related to the delivery of project timelines mitigating risk.
- Provide input to Partner Delivery Managers on the leveling of partners based on experience working with specific implementation partners and their perceived skillsets.
- Maintain clear and concise communication with partners and internal stakeholders.
- Responsible for driving the partners to develop and maintain a COE function within their practices.
- Project Oversight & Functional Support
- Monitor and support partner‑led implementations to ensure adherence to project delivery and partner success.
- Review projects plans and provide recommendations to project timelines and go‑live success.
- Seek opportunities to increase customer satisfaction and adoption via Functional enablement to our partners. Recommend the use of enablement materials to partners based on customer requirements and expectations.
- Review partner cases and their nature to ensure they are utilizing their internal COE correctly.
- Review and identify key deliverables for partner success.
- Enablement
- Develop and deliver partner seismic pages with functional information, new features and solution content.
- Actively engage partners COE with Navigator courses, content and enablement materials.
- Process Improvement
- Identify opportunities to improve partner processes and develop strategies to improve efficiency.
- Identify opportunities to improve proactive enablement and proactive services and develop strategies and new services to prevent customer escalations.
- Create SOP documentation on engaged projects and look to role this out further for governance on projects.
- GAP analysis with alliances to help build out a more robust framework to our partners for processes and active projects/project management.
Required Education and Experience
- Bachelor’s degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, Mathematics, or CIS, or equivalent work experience.
- Minimum 2 years of experience project management, stakeholder management.
Principal Partner Success Manager (CPM/EPM Software) in London employer: Onestream
Contact Detail:
Onestream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Partner Success Manager (CPM/EPM Software) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OneStream on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching OneStream’s partner ecosystem. Knowing their partners and how they operate will show we’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice our pitch! We should be able to clearly explain how our skills align with the role of Principal Partner Success Manager. Highlighting our experience in relationship management and project oversight will make us stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team.
We think you need these skills to ace Principal Partner Success Manager (CPM/EPM Software) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Principal Partner Success Manager role. Highlight your experience in partner management and project oversight, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Relationship Skills: In your application, emphasise your ability to build and maintain strong relationships. This role is all about collaboration, so share examples of how you've successfully worked with partners or teams in the past. We love seeing those interpersonal skills shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Onestream
✨Know Your Partners
Before the interview, research the company’s partner ecosystem and understand their key partners. Familiarise yourself with their needs and how your role as a Principal Partner Success Manager can enhance their experience. This will show that you’re proactive and genuinely interested in driving partner success.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you successfully managed relationships with partners or stakeholders. Highlight how you’ve navigated challenges and fostered collaboration. This is crucial for demonstrating your ability to build strong partnerships.
✨Be Ready to Discuss Project Oversight
Expect questions about your experience with project management and oversight. Be prepared to discuss specific projects you’ve led, the methodologies you used, and how you ensured successful delivery. Use metrics or outcomes to illustrate your impact.
✨Demonstrate Your Enablement Strategy
Think about how you would approach partner enablement in this role. Prepare to discuss strategies you’ve implemented in the past to empower partners, improve processes, and drive efficiency. This will showcase your strategic thinking and alignment with the job requirements.