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- Tasks: Manage customer portfolios and ensure their success in a hybrid role.
- Company: Leading cloud-based financial software provider with a focus on customer advocacy.
- Benefits: Professional growth opportunities and impactful collaboration with customers.
- Why this job: Be the voice of customers and drive their success in a dynamic SaaS environment.
- Qualifications: Proven Customer Success experience in SaaS and strong relationship management skills.
The predicted salary is between 36000 - 60000 £ per year.
A leading cloud-based financial software provider is seeking a Customer Success Manager in the UK. In this hybrid role, you will manage a portfolio of customers, advocate for their success, and guide them through their journey from onboarding to retention.
You must have a proven track record in Customer Success within a SaaS environment, strong relationship management skills, and experience engaging with senior decision-makers.
The position offers opportunities for professional growth and impactful collaboration with customers.
Strategic SaaS Customer Success Manager – UK (Hybrid) employer: OneStream Software
Contact Detail:
OneStream Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic SaaS Customer Success Manager – UK (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you can align your experience with their goals, especially in Customer Success.
✨Tip Number 3
Showcase your relationship management skills during interviews. Share specific examples of how you've successfully engaged with senior decision-makers and driven customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining our team.
We think you need these skills to ace Strategic SaaS Customer Success Manager – UK (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS and any relevant achievements that showcase your relationship management skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success. Share specific examples of how you've helped customers thrive and how you can bring that same energy to our team.
Showcase Your Communication Skills: Since you'll be engaging with senior decision-makers, it's crucial to demonstrate your communication prowess. Use clear, concise language and ensure your application is free from typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at OneStream Software
✨Know Your SaaS Stuff
Make sure you brush up on your knowledge of SaaS and customer success metrics. Be ready to discuss how you've driven customer engagement and retention in previous roles. This shows that you understand the landscape and can hit the ground running.
✨Showcase Relationship Management Skills
Prepare examples of how you've built and maintained relationships with senior decision-makers. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to advocate for customers and drive their success.
✨Understand Their Product
Do your homework on the company’s financial software. Familiarise yourself with its features and benefits, and think about how you would help customers leverage these tools for their success. This will demonstrate your genuine interest and proactive approach.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their customer success strategies, team dynamics, or how they measure success. This not only helps you gauge if it’s the right fit but also leaves a positive impression.
