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- Tasks: Drive customer adoption and satisfaction in a dynamic fintech environment.
- Company: Join a leading fintech company with a strong corporate culture.
- Benefits: Hybrid work model, competitive salary, and a focus on professional growth.
- Why this job: Make a real impact by helping customers achieve their business goals.
- Qualifications: 5+ years experience in Customer Success, preferably in SaaS and Finance.
- Other info: Be part of a transparent team that values collaboration and innovation.
The predicted salary is between 42000 - 84000 £ per year.
A leading fintech company seeks a Customer Success Manager to drive customer adoption and satisfaction. This hybrid role requires a minimum of 5 years of experience, with at least 3 in Customer Success within a SaaS environment. The ideal candidate will have strong relationship management skills and a background in Finance.
Responsibilities include:
- Onboarding new customers
- Ensuring they achieve their business outcomes
Join a team that values transparency and fosters a strong corporate culture.
Strategic CSM – SaaS Finance (Hybrid UK) employer: OneStream Software
Contact Detail:
OneStream Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM – SaaS Finance (Hybrid UK)
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and SaaS space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for those interviews! Research the company’s culture and values, especially their approach to customer success. We want to show them that you’re not just a fit for the role, but also for their team.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples of how you've driven customer adoption and satisfaction in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Strategic CSM – SaaS Finance (Hybrid UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success and SaaS. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements in finance and relationship management!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can drive adoption and satisfaction for our clients. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, focus on your past roles that relate directly to this position. We’re looking for specific examples of how you’ve onboarded customers and helped them achieve their goals in a SaaS environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at OneStream Software
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of SaaS finance. Brush up on key metrics, customer success strategies, and how they apply to the fintech landscape. This will show your potential employer that you’re not just familiar with the industry but are genuinely passionate about it.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you successfully managed client relationships. Think about challenges you faced and how you overcame them. This will demonstrate your ability to foster strong connections, which is crucial for a Customer Success Manager.
✨Understand Their Corporate Culture
Research the company’s values and culture. Be ready to discuss how your personal values align with theirs. Since they value transparency, think of ways you can illustrate your commitment to open communication and collaboration in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Practice articulating your thought process and decision-making skills. This will help you convey your strategic thinking and problem-solving abilities, which are essential for driving customer adoption and satisfaction.
