At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a community-focused culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fun, fast-paced environment with chances to participate in community events.
- Why this job: Be part of a team that values customers and makes a real difference every day.
- Qualifications: No experience needed, just a passion for helping others and teamwork.
The predicted salary is between 20000 - 22000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Worcester employer: OneStop
One Stop is an excellent employer that prioritises customer service and employee well-being in a dynamic retail environment. With a strong focus on teamwork, inclusivity, and personal growth, employees are encouraged to develop their skills while contributing to the community through various events. Working at One Stop not only offers competitive benefits but also the opportunity to be part of a company that values its staff and fosters a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle different situations during the interview.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of times you've gone above and beyond for customers. This will demonstrate your commitment to providing excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the One Stop team.
We think you need these skills to ace One Stop - Customer Service Assistant in Worcester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you went above and beyond to assist someone, as this aligns perfectly with our values at One Stop.
Be Yourself:We want to get to know the real you! Don’t be afraid to inject a bit of personality into your application. Highlight what makes you unique and how you embody our values of treating others well and working as one team.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Customer Service Assistant. Mention relevant skills and experiences that demonstrate your ability to thrive in a fast-paced retail environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so we can start reviewing it right away!
How to prepare for a job interview at OneStop
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you've handled difficult situations. Be ready to share specific examples that highlight your passion for providing excellent service.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Understand their commitment to customer satisfaction and community involvement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with an unhappy customer or managing stock levels during busy periods. Practise your responses so you can demonstrate your problem-solving skills and ability to think on your feet.
✨Show Enthusiasm and Team Spirit
During the interview, let your personality shine through! Show enthusiasm for the role and express your willingness to work as part of a team. Mention any experiences where you’ve collaborated with others to achieve a common goal, as teamwork is key at One Stop.
