At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco, focused on community and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a fun team that values inclusivity and community engagement.
- Why this job: Make a real difference in customers' shopping experiences while developing valuable skills.
- Qualifications: No prior experience needed; just bring your passion for helping others!
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serving them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Retail Customer Success Associate in Warrington employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Retail Customer Success Associate, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage in community events, all while working in a dynamic retail environment that prioritises customer satisfaction and employee safety.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Success Associate in Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions and feedback during the interview.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive on time. Show enthusiasm for the role by asking questions about the team and store operations. This shows you're genuinely interested in being part of the One Stop family.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Retail Customer Success Associate in Warrington
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you went above and beyond to make someone's day better. We want to see that you truly care about providing great service!
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you've used them in a retail environment. Whether it’s handling payments or stocking shelves, show us how your experience aligns with what we’re looking for.
Keep It Neat and Tidy:Just like we keep our store organised, make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary to highlight your key achievements and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at OneStop
✨Know the Company
Before your interview, take some time to research One Stop and Tesco. Understand their values, mission, and what makes them unique in the retail space. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. This will demonstrate your passion for customer satisfaction and your readiness to contribute.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling difficult customers or managing stock levels during busy times. Think through these scenarios beforehand and practice your responses so you can showcase your problem-solving skills and adaptability.
✨Emphasise Teamwork and Safety
Since you'll be working closely with others, highlight your teamwork abilities. Discuss how you’ve collaborated in previous roles. Also, mention your commitment to safety protocols, as this is crucial in a retail environment. Showing that you prioritise safety will resonate well with the interviewers.
