At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly team.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Engage in community events and enjoy a fun, dynamic work environment.
- Why this job: Be the face of our store and make customers smile every day!
- Qualifications: Passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
Retail Customer Service Specialist in Walton-on-Thames employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Retail Customer Service Specialist, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our commitment to employee well-being and safety ensures that you can thrive in a dynamic retail environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Specialist in Walton-on-Thames
✨Tip Number 1
Get to know the company! Research One Stop and Tesco, and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face on the job, like handling difficult customers or managing stock. Role-playing these situations with a friend can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even refer you for the position, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the One Stop family.
We think you need these skills to ace Retail Customer Service Specialist in Walton-on-Thames
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you went above and beyond to assist someone, as this aligns perfectly with our values at One Stop.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your ability to work in a fast-paced environment and your commitment to maintaining a safe and welcoming store.
Be Yourself:We want to see the real you! Don’t be afraid to let your personality come through in your application. Being genuine helps us understand how you’ll fit into our team and contribute to our inclusive atmosphere.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at OneStop
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and how they operate within the Tesco family. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to thrive in a fast-paced retail environment and your passion for helping others.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling feedback, and maintaining store safety. Practising your responses will help you feel more confident during the interview. Remember to incorporate the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part
Even though it's a retail position, first impressions matter! Dress smartly and appropriately for the interview. This shows respect for the interviewers and indicates that you take the opportunity seriously. Plus, it helps you feel more confident as you walk into the room.
