At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a dynamic work atmosphere.
- Why this job: Be part of a team that values your input and helps you grow while serving the community.
- Qualifications: Must be school leaver age; passion for customer service and teamwork is essential.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Stretford employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will enjoy comprehensive training, opportunities for personal growth, and the chance to engage with your community through various events. Our commitment to employee well-being and safety ensures that you can thrive in a dynamic retail environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Stretford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during your interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your true self shine through. One Stop values authenticity, so don’t be afraid to share your passion for customer service and how you can contribute to creating a welcoming atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant in Stretford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any previous experiences where you’ve gone the extra mile to provide great service, as this is what we value at One Stop.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Highlight how your values align with ours and how you can contribute to creating an inclusive atmosphere in our store.
Tailor Your Application:Make sure to customise your application to reflect the specific role of a Customer Service Assistant. Mention your ability to work in a fast-paced environment and your experience with tasks like stocking shelves and processing payments.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at OneStop
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you can demonstrate your passion for helping customers and providing excellent service. Be ready to share examples of how you've gone above and beyond in previous roles.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Understanding their approach to customer service and community involvement will help you align your answers with what they’re looking for. Mention specific initiatives or values that resonate with you during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing stock levels. Practise your responses using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Enthusiasm and Team Spirit
During the interview, let your personality shine through! Show enthusiasm for the role and express your willingness to work as part of a team. Share experiences where you contributed to a positive atmosphere or helped colleagues, as this aligns with the inclusive culture they value.
