At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly team.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Engage in community events and create an inclusive atmosphere.
- Why this job: Be part of a dynamic retail environment where every day is different.
- Qualifications: Passion for customer service and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
Retail Customer Service & Store Operations in Somerset employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage in community events, all while working in a dynamic retail environment that prioritises customer satisfaction and employee safety.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service & Store Operations in Somerset
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and store operations. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your true self shine through. They want to see how you’ll fit into the team, so don’t be afraid to share your passion for customer service and any relevant experiences that highlight your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Service & Store Operations in Somerset
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you went above and beyond to assist someone, as this aligns perfectly with our values at One Stop.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the specific responsibilities mentioned in the job description. We want to see how you can contribute to our team and improve service in our store.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you embody the values we hold dear at One Stop.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant. Familiarise yourself with the day-to-day tasks like stocking shelves and processing payments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a customer or received positive feedback. This will highlight your passion for serving customers, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a busy shift. Practise your responses to these scenarios, focusing on how you would maintain a positive atmosphere and ensure customer satisfaction.
✨Emphasise Teamwork and Safety
Since you'll be working closely with colleagues, be prepared to discuss how you contribute to a team environment. Also, mention your understanding of safety procedures and policies, as keeping everyone safe is a top priority in retail.
