At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with over 1,000 stores across Great Britain.
- Benefits: Flexible hours, competitive pay, and opportunities for community involvement and personal growth.
- Other info: Great opportunity for career progression in a supportive and inclusive workplace.
- Why this job: Be part of a team that values customers and creates a welcoming shopping experience every day.
- Qualifications: No specific qualifications needed, just a passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- Knowing my customers and serving them with passion and pride, giving great natural service.
- Actively encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- Keeping myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- Following the think 25 policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- Working in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times being responsible for running the shift in the absence of my Shift Leader and Store Manager.
- Ensuring I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, undertaking the day-to-day operations of the post office, which requires passing a Post Office Financial and criminal conviction background check.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do.
- We treat each other how they like to be treated.
- We work together as one team.
- We make things easier.
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats, and beers, wines and spirits.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire). With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
We’re proud to have been accredited Disability Leader Level 3 and we’re committed to providing a fully inclusive and accessible recruitment process.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Scunthorpe employer: OneStop
One Stop is an excellent employer that prioritises its employees' growth and well-being in a vibrant retail environment. With a commitment to inclusivity and community engagement, staff enjoy a supportive work culture that encourages feedback and collaboration, alongside opportunities for career advancement within a large network of stores. Located in Bottesford Scunthorpe, employees benefit from a dynamic workplace where every day brings new challenges and the chance to make a positive impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Scunthorpe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Dress the part! Even though it’s a retail job, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and are ready to represent One Stop well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace One Stop - Customer Service Assistant in Scunthorpe
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any previous experiences where you went above and beyond to provide great service, as this is what we value at One Stop.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Customer Service Assistant. Highlight relevant skills and experiences that align with our core purpose of serving customers and communities better every day.
Be Yourself:We want to see the real you! Don’t be afraid to let your personality come through in your application. We believe in treating each other how we like to be treated, so show us who you are and how you can contribute to our team.
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at OneStop
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and community involvement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. This will demonstrate your capability to handle the fast-paced environment they mentioned.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult customer?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism, which is crucial in a customer-facing role.
