At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and teamwork.
- Benefits: Flexible hours, training opportunities, and a supportive work culture.
- Other info: Participate in fun community events and enjoy a dynamic work atmosphere.
- Why this job: Make a difference in your community while gaining valuable retail experience.
- Qualifications: Must be school leaver age; passion for customer service is key.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, the store will always remain a safe place to work and shop.
We’ll give you training to work safely, support the store’s performance, and create a welcoming atmosphere for all customers.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store, including online, the tills, replenishment, vending and stock routines, to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner, keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. Therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Rotherham employer: OneStop
At One Stop in Thrybergh Rotherham, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. With comprehensive training, opportunities for personal growth, and a commitment to community engagement, we ensure that every Customer Service Assistant feels empowered and appreciated while contributing to a vibrant retail environment. Join us to be part of a team that prioritises customer satisfaction and employee well-being, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle different situations during the interview.
✨Tip Number 3
Show off your personality! One Stop values authenticity, so don’t be afraid to let your true self shine through. Share personal stories that highlight your customer service skills and how you’ve made a difference in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the One Stop team. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant in Rotherham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any previous experiences where you’ve gone the extra mile to provide great service, as this is what we value at One Stop.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Highlight how your background aligns with our core purpose of serving customers and communities better every day.
Be Yourself:We want to see the real you! Don’t be afraid to let your personality come through in your application. We believe that being genuine helps create a welcoming atmosphere for both customers and colleagues.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better right from the start!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant at One Stop. Familiarise yourself with their values and how they prioritise customer service. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will show that you can embody the values of One Stop.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Safety Protocols
Since safety is a big part of the role, be prepared to discuss how you would handle various safety scenarios in the store. Brush up on the 'think 25' policy and other safety procedures, as this will demonstrate your readiness to keep both customers and colleagues safe.
