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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Participate in fun community events and enjoy a supportive work culture.
- Why this job: Be part of a team that values your input and makes a real difference in customers' lives.
- Qualifications: No specific experience needed, just a passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we all work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Ottery St Mary employer: OneStop
Contact Detail:
OneStop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Ottery St Mary
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the store.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. One Stop values authenticity, so don’t be afraid to show your passion for customer service and how you can contribute to creating a welcoming atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant in Ottery St Mary
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone the extra mile to provide great service in previous roles or experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Customer Service Assistant role. Highlight your ability to work in a fast-paced environment and your commitment to maintaining store appearance.
Be Yourself: We want to know the real you! Don’t be afraid to let your personality shine through in your application. Show us how you embody our values and how you can contribute to creating an inclusive atmosphere in the store.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better right from the start!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks mentioned in the job description, like stocking shelves and processing payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this position, think of specific examples from your past experiences where you provided excellent service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will show that you can bring passion and pride to the role.
✨Emphasise Teamwork and Safety
One Stop values a safe working environment, so be prepared to talk about how you contribute to safety in a team setting. Share any experiences where you followed safety protocols or helped maintain a clean and organised workspace. This will highlight your commitment to both your colleagues and customers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with a customer complaint or managing stock routines. Practise your responses to these types of questions, focusing on how you would ensure customer satisfaction while adhering to company policies. This will show that you can think on your feet and handle the fast-paced environment.