We’re looking for an Infrastructure & Network Engineer to join our Technology team supporting One Stop’s core IT infrastructure across our datacentre and cloud environments.
This is a hands‑on, technical role supporting both day‑to‑day operations and delivering infrastructure projects across networking, servers, and virtualisation platforms.
You’ll work closely with the infrastructure team to maintain a reliable, secure, and scalable environment supporting our stores, distribution sites, and support centre.
- Support and maintain core infrastructure: Windows Server, Active Directory, DNS, DHCP
- Manage Microsoft 365 / Entra ID environments
- Maintain server hardware (Dell, SuperMicro) and storage (SAN, NAS)
- Investigate and resolve incidents and escalations
- Work with internal teams and third parties to troubleshoot issues
- Support network infrastructure (Cisco switching – Core, Access, Datacentre)
- Maintain firewalls and network security controls
- Assist with firmware upgrades and network changes
- Troubleshoot connectivity issues
- Support Nutanix and Hyper‑V platforms
- Assist with patching, upgrades, and platform maintenance
- Monitor performance and capacity
- Ensure platform availability
- Support delivery of infrastructure projects (upgrades, migrations, new tech)
- Assist with network refreshes and platform implementations
- Work alongside Infrastructure Manager and Solutions Architect
- Ensure minimal disruption during delivery
- Support patching and vulnerability remediation
- Maintain secure, best‑practice‑aligned systems
- Assist with security alerts and risk response
- Collaborate with Cyber Security team
- Follow ITSM processes (Incident, Change, Problem Management)
- Participate in out‑of‑hours support and maintenance
- Maintain clear system and change documentation
- 3+ years’ experience in an infrastructure or technical support role
- Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Azure / Entra
- Solid understanding of networking fundamentals (switching, VLANs, basic routing)
- Experience supporting live production environments
- Strong troubleshooting and problem‑solving skills
- Full UK driving licence and access to own transport (travel to sites required)
- Experience with Cisco networking (switching, firewalls)
- Knowledge of virtualisation platforms (Nutanix, Hyper‑V)
- Experience with Microsoft Azure or hybrid environments
- Familiarity with endpoint management tools (SCCM, Intune, ManageEngine)
- Exposure to infrastructure projects or migrations
Qualifications
- Relevant IT degree or equivalent experience
- Industry certifications (e.g. Cisco CCNA, Nutanix, Microsoft) are advantageous
