At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly team.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fun work environment with community events and a focus on safety.
- Why this job: Be the face of our store and make a difference in customers' shopping experiences.
- Qualifications: Passion for customer service and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will enjoy comprehensive training, opportunities for personal growth, and the chance to engage with your community through various events. Our commitment to employee well-being and safety ensures that you can thrive in a dynamic retail environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the store.
✨Tip Number 3
Be yourself during the interview! One Stop values authenticity, so don’t be afraid to let your personality shine through. Share your passion for customer service and how you can contribute to creating a welcoming atmosphere in the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you’ve gone the extra mile to provide great service, as this is what we value at One Stop.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. Remember, we want to know how you can contribute to our team!
Highlight Teamwork Skills:Since you'll be working in a fast-paced environment, it’s important to showcase your ability to work well with others. Mention any past experiences where you collaborated with a team to achieve a common goal.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OneStop
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand what makes them tick and how they prioritise customer service. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. You might be asked how you would handle a specific customer complaint or how you'd encourage feedback. Practising these scenarios beforehand can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the store’s success.
