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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a fun team, engage in community events, and enjoy a dynamic work atmosphere.
- Why this job: Make a real difference in customers' shopping experiences while developing valuable skills.
- Qualifications: No specific qualifications needed, just a passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serving them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we all work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere. Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies.
Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work. I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Nether Heyford employer: OneStop
Contact Detail:
OneStop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Nether Heyford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident during the real deal.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of times you've gone above and beyond for customers. This will demonstrate your commitment to providing excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace One Stop - Customer Service Assistant in Nether Heyford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you went above and beyond to make someone's day better. We want to see that you truly care about providing great service!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them in a retail environment. Whether it’s stocking shelves or handling payments, show us how your experience aligns with what we do at One Stop.
Keep It Neat and Tidy: Just like we keep our store organised, make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary to highlight your key achievements and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks mentioned in the job description, like stocking shelves and processing payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this position, think of specific examples from your past experiences where you provided excellent service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will show that you can bring passion and pride to the role.
✨Emphasise Teamwork and Safety
One Stop values a safe working environment, so be prepared to talk about how you contribute to safety in a team setting. Share any experiences where you followed safety protocols or helped maintain a clean and organised workspace. This will highlight your commitment to both your colleagues and customers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with a customer complaint or managing stock routines. Practise your responses to these types of questions, focusing on how you would ensure customer satisfaction while adhering to company policies. This will show that you can think on your feet and handle the fast-paced environment.