At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting career progression opportunities in a supportive environment.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co‑ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.
- Coordinate the team to deliver the easiest shopping trip in the community.
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co‑ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Looking at ways to simplify our operations and share these ideas with my Store Manager.
- Always putting the customer first and consider them in everything I do.
- Readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service, I give to each customer to meet their needs.
- Recognising and celebrating colleagues giving great service.
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
- Balancing your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Key Skills:
- Communication Skills
- Customer Focus
- Problem‑Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Shift Leader in Merthyr Tydfil employer: OneStop
OneStop in Exeter is an excellent employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Employees benefit from comprehensive training, opportunities for career advancement within Tesco, and a supportive environment that values feedback and community engagement. With a focus on safety and a dynamic retail atmosphere, this role provides a meaningful opportunity to make a difference in customers' lives while growing professionally.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Shift Leader in Merthyr Tydfil
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Leader role, especially around customer service and team coordination.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past work where you improved service or resolved issues. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the store’s operations or team dynamics. This shows your interest and helps you gauge if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace One Stop - Shift Leader in Merthyr Tydfil
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your experience in putting customers first. Share specific examples of how you've improved service or resolved customer queries in previous roles. We love seeing candidates who genuinely care about customer satisfaction!
Be a Team Player:As a Shift Leader, teamwork is key! In your application, mention times when you've successfully coordinated with colleagues or led a team. We want to know how you can contribute to creating a great atmosphere in our store.
Demonstrate Problem-Solving Skills:Retail can be unpredictable, so we’re looking for someone who can think on their feet. Include examples in your application where you've tackled challenges or improved processes. Show us how you can help simplify operations at One Stop!
Keep It Clean and Tidy:Attention to detail is crucial in maintaining a well-presented store. In your application, mention any experience you have with store presentation or cleanliness. We want to see that you understand the importance of a tidy shopping environment for our customers!
How to prepare for a job interview at OneStop
✨Know the Store Inside Out
Before your interview, make sure you’re familiar with One Stop’s operations and values. Research the store's performance metrics and think about how you can contribute to improving them. This shows that you’re proactive and genuinely interested in the role.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you’ve put customers first in previous roles. Think about specific situations where you improved service or resolved issues. This will highlight your commitment to customer satisfaction, which is key for a Shift Leader.
✨Showcase Your Team Coordination Skills
Be ready to discuss your experience in leading teams and managing shifts. Share instances where you successfully coordinated tasks or supported colleagues during busy periods. This will demonstrate your ability to manage a fast-paced environment effectively.
✨Emphasise Safety and Compliance
Since safety is crucial in retail, prepare to talk about how you’ve ensured compliance with health and safety regulations in past roles. Mention any specific protocols you followed and how you communicated these to your team, showing that you take safety seriously.
