At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and teamwork.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in community events and enjoy a dynamic work atmosphere.
- Why this job: Be part of a team that values customers and creates a welcoming shopping experience.
- Qualifications: No prior experience needed; just a passion for helping others and a positive attitude.
The predicted salary is between 20000 - 22000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
The role involves working across all areas of the store, including online, tills, replenishment, vending and stock routines, to ensure tasks meet the needs of our customers. You will also support seasonal, community and charity events, maintain a clean and organised environment, and follow safety and security procedures.
You will be responsible for:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback through the ‘have your say’ survey.
- I work across all areas of the store to ensure tasks are completed to meet customer needs.
- I put into practice the training I have received to work safely.
- I participate in seasonal, community and charity events, creating a great inclusive atmosphere.
- I am knowledgeable about my store’s performance, understanding my part and what we must do together to deliver profit.
- I live our values, make everyone feel welcome and always follow our policies.
- I clock in and out at the start and end of my shift to ensure I am paid accurately.
- I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
- I always follow the Think 25 policy when serving age‑restricted products.
- I respond quickly to assistance calls or interventions on self‑service checkouts, explaining my actions to the customer.
- I work in a clean, tidy and organised manner, keeping aisles clear of congestion.
- I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I follow all training to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, the duties will include the day‑to‑day operations of the Post Office. You must pass a Post Office financial and criminal conviction background check; if these checks fail, we will need to withdraw the job offer.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values: Our customers are at the heart of everything we do. We treat each other the way they like to be treated. We work together as one team. We make things easier.
One Stop - Customer Service Assistant in Manchester employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant work culture where our employees are valued and empowered to deliver exceptional customer service. With opportunities for personal growth and development, our team members enjoy a supportive environment that encourages collaboration and community involvement, making every day rewarding. Join us in creating a welcoming atmosphere for our customers while being part of a company that prioritises safety, inclusivity, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier for you to connect during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle different situations in the store.
✨Tip Number 3
Show off your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly care about providing great service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Customer Service Assistant in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any previous experiences where you went above and beyond to provide great service, as this aligns perfectly with our values at One Stop.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the specific requirements of the Customer Service Assistant role. We want to see how you can contribute to our team and improve customer experiences.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and why you’d be a great fit for our fast-paced environment.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is received promptly and allows us to process it efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at OneStop
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you can demonstrate your passion for helping customers and share examples of when you've gone the extra mile to provide great service.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Understand their commitment to community and customer satisfaction. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Enthusiasm and Team Spirit
During the interview, let your enthusiasm shine through! Talk about how you enjoy working as part of a team and how you can contribute to creating a positive atmosphere in the store. Remember, they want someone who embodies their values!
