At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly team.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fun work environment with community events and a chance to lead shifts.
- Why this job: Be the face of our store and make customers smile every day!
- Qualifications: Passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Macclesfield employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our fast-paced retail environment not only encourages personal growth but also ensures that you play a vital role in delivering exceptional service to our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your true self shine through. One Stop values individuals who can create a welcoming atmosphere, so don’t be afraid to show your passion for customer service and your ability to connect with others.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the One Stop careers page. It’s the best way to ensure your application gets seen by the right people, and it shows you’re serious about joining our team.
We think you need these skills to ace One Stop - Customer Service Assistant in Macclesfield
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you’ve gone the extra mile to provide great service, as this is what we value at One Stop.
Be Yourself:We want to know the real you! Don’t be afraid to let your personality shine through in your application. Mention how you align with our values and how you can contribute to creating a welcoming atmosphere in our store.
Highlight Relevant Experience:If you’ve worked in retail or customer service before, make sure to highlight that experience. Talk about specific tasks you’ve handled, like processing payments or stocking shelves, to show you’re ready for the fast-paced environment.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at OneStop
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you can demonstrate your passion for helping customers and providing excellent service. Be ready to share examples of how you've gone above and beyond in previous roles.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Understand what makes them unique as a subsidiary of Tesco. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Situational Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or managing stock levels. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Enthusiasm and Team Spirit
During the interview, let your enthusiasm shine through! Talk about your willingness to work across different areas of the store and your commitment to creating an inclusive atmosphere. Highlight any experience you have with teamwork and community events.
