At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a focus on community.
- Benefits: Flexible hours, team events, and a fun work environment.
- Other info: Great opportunity for career growth in a supportive atmosphere.
- Why this job: Be part of a team that values customers and makes a difference every day.
- Qualifications: Passion for customer service and teamwork.
The predicted salary is between 20000 - 22000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Liverpool employer: OneStop
One Stop is an excellent employer that prioritises customer service and employee well-being in a dynamic retail environment. With a strong focus on teamwork, inclusivity, and personal growth, employees are encouraged to develop their skills while contributing to the community through various events. Working at One Stop not only offers competitive benefits but also the opportunity to be part of a company that values its staff and fosters a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and how they serve their customers. This will help you show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace One Stop - Customer Service Assistant in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you went above and beyond to provide great service, as this aligns perfectly with our values at One Stop.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Highlight what makes you unique and how you can contribute to creating an inclusive atmosphere in our store.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Customer Service Assistant. Mention relevant skills and experiences that relate directly to the responsibilities outlined in the job description, like teamwork and safety practices.
Apply Through Our Website:For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at OneStop
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you can demonstrate your passion for serving customers and providing great service. Be ready to share examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Understand their commitment to customer satisfaction and community involvement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Your Team Spirit
Since teamwork is crucial in a retail environment, be prepared to discuss how you work well with others. Share examples of how you’ve collaborated with colleagues in the past and contributed to a positive team atmosphere, as this aligns with One Stop's values.
