At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance.
- Company: Join One Stop, a vibrant part of Tesco with a community focus.
- Benefits: Flexible hours, competitive pay, and a fun team environment.
- Other info: Great opportunities for growth and involvement in community events.
- Why this job: Be the face of our store and make a difference in customers' lives every day.
- Qualifications: No specific experience needed, just a passion for helping others.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, my duties will include the day-to-day operations of the post office therefore I will be required to undertake a Post Office Financial and criminal conviction background check, which I will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
- Our customers are at the heart of everything we do.
- We treat each other how they like to be treated.
- We work together as one team.
- We make things easier.
Serving our customers, communities and planet a little better every day.
One Stop - Customer Service Assistant in Littleport employer: OneStop
At One Stop in Littleport, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. With a focus on employee growth and development, we offer comprehensive training and opportunities to take on leadership roles, all while ensuring a safe and inclusive environment for both staff and customers. Join us to be part of a dynamic retail team where your contributions truly make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Littleport
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier for you to connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and experiences during the actual interview.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly care about providing excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Customer Service Assistant in Littleport
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you went above and beyond for a customer, as this aligns perfectly with our values at One Stop.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the job description. Highlight your ability to work in a fast-paced environment and your commitment to maintaining a safe and welcoming store.
Be Yourself:We want to see the real you! Don’t be afraid to let your personality come through in your application. We value authenticity and want to know how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it!
How to prepare for a job interview at OneStop
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and community involvement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling feedback, and maintaining store safety. Practising your responses can help you feel more confident during the interview. Remember to highlight how you embody the values of treating others well and working together as one team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
