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- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer service.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a community-focused culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive team with exciting career advancement opportunities.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
- Coordinate the team to deliver the easiest shopping trip in the community.
- Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Make sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Ensure point of sale and shelf edge labels reflect what good looks like.
- Take immediate action for any overcharges and prevent any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Be knowledgeable about the store, coordinating others to deliver the practical actions to make improvements.
- Follow company health and safety routines and ensure colleagues do the same.
- Deliver communication to the team, ensuring they are kept well informed.
- Look at ways to simplify operations and share these ideas with the Store Manager.
- Always put the customer first and consider them in everything you do.
- Be readily available to resolve customer queries, leaving them with a smile on their face.
- Adjust the service given to each customer to meet their needs.
- Recognise and celebrate colleagues giving great service.
- Understand what may be getting in the way of delivering great service and help to remove these obstacles.
- Resolve colleague queries in the absence of the Store Manager, or escalate these to the Store Manager where appropriate.
- Ensure the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts.
- Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitor and action any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts.
- Balance your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Build meaningful relationships with both your Area Manager.
One Stop - Shift Leader in Lincolnshire employer: OneStop
Contact Detail:
OneStop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader in Lincolnshire
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching One Stop and Tesco. Understanding their values and how they operate will help you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Leader role and be ready to share examples of your leadership skills.
✨Tip Number 3
Show your passion for customer service! During the interview, highlight your commitment to putting customers first. Share specific instances where you've gone above and beyond to ensure a great shopping experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Shift Leader in Lincolnshire
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone the extra mile to make someone's shopping experience better. We want to see that you understand the importance of customer satisfaction!
Highlight Your Team Leadership Skills: As a Shift Leader, you'll be coordinating a team, so make sure to showcase your leadership experience. Talk about times when you've successfully led a group, resolved conflicts, or motivated colleagues. We’re looking for someone who can inspire others and keep the team on track!
Be Specific About Your Achievements: Don't just list your responsibilities; tell us about your accomplishments! Whether it’s improving store performance or enhancing team efficiency, we want to hear about the impact you've made in previous roles. Numbers and results can really help your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it shows us that you're proactive and keen to join our team at One Stop!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks mentioned in the job description, like coordinating the team and ensuring customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll be guiding a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed a team or resolved conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Emphasise Customer Focus
Since the customer is at the heart of everything One Stop does, be ready to discuss how you've prioritised customer service in previous roles. Share specific instances where you went above and beyond to ensure a great shopping experience, and how you would apply that same dedication as a Shift Leader.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the store's operations, team dynamics, and community involvement. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.