At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with over 1,000 stores across Great Britain.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Other info: Great opportunity for high school and college students to earn while learning.
- Why this job: Be part of a team that values customers and community while gaining valuable retail experience.
- Qualifications: No prior experience needed; just bring your passion for helping others!
The predicted salary is between 10 - 12 € per hour.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast‑paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be responsible for:
- Knowing your customers and serving them with passion and pride, giving great natural service.
- Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training received to ensure safety.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about the store’s performance and understanding the part played in delivering profit.
- Living our values, making everyone feel welcome and following our policies.
- Clocking in and out at the start and end of shifts to ensure accurate payment for hours worked.
- Keeping yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
- Following the think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining actions to the customer.
- Working in a clean, tidy and organized manner, keeping aisles clear of congestion.
- Running the shift in the absence of the Shift Leader and Store Manager.
- Following all training received to keep yourself, others and the store safe and legal.
If this store has a Post Office Local, duties will include the day‑to‑day operations of the post office; therefore, a Post Office Financial and criminal conviction background check will be required, which must be passed to proceed with this role. If these checks fail, the job offer will be withdrawn.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values: Our customers are at the heart of everything we do. We treat each other how they like to be treated. We work together as one team. We make things easier.
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats, and beers, wines and spirits.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint for bill payments and mobile top‑up, lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco, which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands, and we service our stores from three distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire). With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
We’re proud to have been accredited Disability Leader Level 3 and we’re committed to providing a fully inclusive and accessible recruitment process.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Leeds employer: OneStop
One Stop is an excellent employer that prioritises its employees' growth and well-being in a vibrant retail environment. With a strong commitment to customer service, teamwork, and inclusivity, staff members enjoy a supportive culture that encourages personal development and participation in community events. Located in Little London, Leeds, our store offers a dynamic workplace where you can make a real impact while being part of a larger family under the Tesco umbrella.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress the hiring team.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent One Stop well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Customer Service Assistant in Leeds
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. If you've worked in retail or have customer service skills, mention them! We love seeing how you can contribute to our team.
Keep It Clear and Concise:While we appreciate detail, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your experience and skills quickly, making it easier for us to see if you're a good fit!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it’s super easy to do!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with their core values and daily tasks, like providing excellent customer service and maintaining store appearance. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will show that you truly understand the importance of putting customers at the heart of everything.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice answering questions like, 'How would you handle an unhappy customer?' or 'What would you do if you noticed a safety hazard in the store?' This will help you think on your feet during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
