At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in community events and enjoy a supportive, inclusive workplace.
- Why this job: Be part of a team that values your input and makes a real difference in customers' lives.
- Qualifications: Passion for customer service and ability to work in a dynamic team.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serving them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Retail Customer Success Associate in Langport employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Retail Customer Success Associate, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our commitment to employee well-being and customer satisfaction makes us an exceptional employer in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Success Associate in Langport
✨Tip Number 1
Get to know the company! Research One Stop and Tesco, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and maybe even put in a good word for you when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Success Associate in Langport
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you went above and beyond to provide great service, as this is what we value at One Stop.
Be Specific About Your Skills:Highlight the skills that make you a great fit for the Retail Customer Success Associate role. Whether it's your ability to handle payments or keep the store organised, be clear about how your skills align with our needs.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use language that reflects our values and shows you understand the importance of creating a welcoming atmosphere for customers.
Apply Through Our Website:Make sure to submit your application through our website. This helps us keep track of all applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OneStop
✨Know the Company Inside Out
Before your interview, take some time to research One Stop and Tesco. Understand their values, mission, and what makes them unique in the retail space. This knowledge will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Success Associate, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team, especially in a fast-paced environment. Share instances where you collaborated with colleagues to improve store operations or enhance customer experience. This will show that you can contribute positively to the store's atmosphere.
✨Be Ready for Practical Scenarios
Expect situational questions or role-playing scenarios during the interview. Practice how you would handle common retail situations, like dealing with difficult customers or managing stock replenishment. This will help you think on your feet and demonstrate your problem-solving skills.
