At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with over 1,000 stores across Great Britain.
- Benefits: Flexible hours, inclusive culture, and opportunities for community involvement.
- Other info: Great opportunity for career growth in a supportive and dynamic retail environment.
- Why this job: Be part of a team that values customers and creates a welcoming shopping experience.
- Qualifications: No prior experience needed; just bring your passion for service and teamwork.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
We’re proud to have been accredited Disability Leader Level 3 and we’re committed to providing a fully inclusive and accessible recruitment process.
Please Note: One Stop will only recruit individuals who have passed the school leavers age.
One Stop - Customer Service Assistant in Kenilworth employer: OneStop
One Stop is an excellent employer that prioritises its employees' growth and well-being in a vibrant retail environment. With a strong commitment to customer service, our team members enjoy a supportive work culture that encourages collaboration and inclusivity, alongside opportunities for personal development through on-the-job training. Located in Warwick, our store offers a dynamic atmosphere where you can make a real impact in your community while enjoying the benefits of being part of a larger family under Tesco.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Kenilworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. Remember, they want to see how you can contribute to making customers feel welcome!
✨Tip Number 3
Dress the part! Even though it’s a retail job, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and are ready to represent One Stop's values from day one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Service Assistant position!
We think you need these skills to ace One Stop - Customer Service Assistant in Kenilworth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can bring that passion to One Stop and make every shopping experience a great one!
Be Yourself:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know the real you, so share your unique experiences and how they relate to our values.
Highlight Relevant Experience:If you've worked in retail or customer service before, make sure to mention it! We love seeing how your past roles have prepared you for this position at One Stop, so give us the details.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our team!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with their core values and daily tasks, like providing excellent customer service and maintaining store appearance. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will show that you truly value the customer experience, which is at the heart of One Stop's mission.
✨Ask Thoughtful Questions
Prepare some questions to ask your interviewer about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
✨Be Yourself and Stay Positive
One Stop values authenticity, so don’t be afraid to let your personality shine through during the interview. Maintain a positive attitude, smile, and engage with your interviewer. This will help create a welcoming atmosphere and demonstrate that you can contribute to the inclusive environment they strive for.
