At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a supportive work atmosphere.
- Why this job: Be part of a team that values your input and helps you grow while serving the community.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serving them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Hockley Heath employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will enjoy competitive benefits, opportunities for personal growth, and the chance to make a real impact in your community through various events. Join us in a dynamic retail environment that prioritises customer satisfaction and employee well-being, ensuring that no two days are ever the same.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Hockley Heath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle different situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your experience and how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re keen on the role.
We think you need these skills to ace One Stop - Customer Service Assistant in Hockley Heath
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you truly care about providing great service!
Be Specific About Your Skills:Highlight the skills that make you a great fit for the role. Whether it's your ability to handle payments efficiently or your knack for keeping things tidy and organised, be specific! We love seeing how your unique talents can contribute to our team.
Keep It Professional Yet Friendly:While we want to get to know the real you, remember to keep your tone professional. Use friendly language that reflects our values, and don’t forget to proofread for any typos or errors. A polished application shows you care!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to jump into the fast-paced retail environment!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks mentioned in the job description, like stocking shelves and processing payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this role, think of specific examples from your past experiences where you provided excellent service. Be ready to discuss how you handled difficult situations or went the extra mile for a customer. This will show that you can bring passion and pride to the position.
✨Emphasise Teamwork and Safety
One Stop values a safe working environment and teamwork. Prepare to talk about how you’ve worked collaboratively in previous roles and how you prioritise safety. Mention any relevant training you've had and how you follow procedures to keep everyone safe.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. For example, you might be asked how you would handle a customer complaint or a busy shift. Think through these scenarios beforehand and practice your responses to show that you can think on your feet and provide great service under pressure.
