At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and teamwork.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in community events and enjoy a dynamic work atmosphere.
- Why this job: Be part of a team that values customers and creates a welcoming shopping experience.
- Qualifications: No prior experience needed; just bring your passion for helping others!
The predicted salary is between 20000 - 22000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the Think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received to keep the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office, therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass in order to proceed with this role.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do.
- We treat each other how they like to be treated.
- We work together as one team.
- We make things easier.
One Stop - Customer Service Assistant in Havant employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will enjoy comprehensive training, opportunities for personal growth, and the chance to make a real impact in your community through various events. With a focus on customer satisfaction and teamwork, we ensure that our employees thrive in a supportive environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Havant
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face on the job and how you'd handle them. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be prepared to share your experiences! Think of specific examples where you've provided excellent customer service or worked as part of a team. This will help you demonstrate that you embody the values One Stop is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the One Stop team. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant in Havant
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you went above and beyond for a customer, as this aligns perfectly with our values at One Stop.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Customer Service Assistant role. Highlight your ability to work in a fast-paced environment and your knack for teamwork!
Be Yourself:We want to see the real you! Don’t be afraid to let your personality come through in your application. We value authenticity and want to know how you can contribute to our inclusive atmosphere.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at OneStop
✨Know the Company
Before your interview, take some time to research One Stop and Tesco. Understand their values, mission, and what makes them unique in the retail space. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Team Spirit
One Stop values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or helped a colleague, highlighting your ability to work well in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's community involvement or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
