At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a community-focused culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic retail environment with chances to lead shifts and engage in community events.
- Why this job: Be part of a team that values customers and creates a welcoming atmosphere.
- Qualifications: Passion for customer service and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Harlow employer: OneStop
One Stop is an excellent employer that prioritises customer service and employee well-being in a dynamic retail environment. With a strong focus on teamwork, inclusivity, and personal growth, employees are encouraged to develop their skills while contributing to the community through various events. Working at One Stop not only offers competitive benefits but also the opportunity to be part of a company that values its staff and fosters a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Harlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and how they serve their customers. This will help you show that you're genuinely interested in the role and can align with their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant. Role-play with a friend or family member to get comfortable with handling different situations, like dealing with complaints or helping customers find products.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, and showing that you take pride in your appearance reflects well on your potential as a Customer Service Assistant.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the One Stop careers page. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace One Stop - Customer Service Assistant in Harlow
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you went above and beyond to assist someone, as this aligns perfectly with our values at One Stop.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Highlight what makes you unique and how you can contribute to creating an inclusive atmosphere in our store.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Customer Service Assistant. Mention relevant skills like teamwork, communication, and your ability to handle a fast-paced environment, as these are key to our day-to-day operations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you’ll ensure your application reaches us quickly and you can easily keep track of your application status!
How to prepare for a job interview at OneStop
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've provided great service in the past. This will show that you truly value the customer experience.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Knowing their mission to serve customers and communities better will help you align your answers with their goals. Mentioning specific initiatives or community events they’re involved in can really impress the interviewer.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing stock levels. Think of scenarios from your past experiences where you demonstrated problem-solving skills and teamwork, as these are crucial in a fast-paced retail environment.
✨Show Enthusiasm and Team Spirit
During the interview, let your passion for customer service shine through. Talk about how you enjoy working in a team and contributing to a positive atmosphere. Highlight any experiences where you’ve helped create an inclusive environment, as this aligns perfectly with One Stop's values.
