At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a supportive work atmosphere.
- Why this job: Be part of a team that values your input and makes a real difference in customers' lives.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude.
The predicted salary is between 20000 - 22000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serving them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
I work in a clean, tidy and organised manner keeping aisles clear of congestion. At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role; if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Exeter employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will benefit from comprehensive training and development opportunities, ensuring your growth within the retail sector. Our commitment to community engagement and customer satisfaction creates a dynamic environment that makes every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the store.
✨Tip Number 3
Be yourself during the interview! Authenticity goes a long way. Share your passion for customer service and how you can contribute to creating a welcoming atmosphere in the store. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at One Stop. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant in Exeter
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you genuinely care about providing great service!
Be Specific About Your Skills:Highlight the skills that make you a great fit for the role. Whether it's your ability to handle payments efficiently or your knack for keeping things tidy and organised, be specific! Use examples from your past experiences to back up your claims.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use a friendly tone but avoid slang or overly informal language. We want to see your personality shine through while still being respectful and polished.
Apply Through Our Website:Make sure to submit your application through our website. It's the easiest way for us to receive your details and get you in the running for this exciting role. Plus, it shows you're tech-savvy and ready to jump into the retail world with us!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks like stocking shelves, processing payments, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for helping others and your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Communication
One Stop values teamwork, so highlight your ability to work well with others. Discuss how you communicate effectively with colleagues and customers alike. You might want to mention any experience you have in coaching or training others, as this aligns with the role's focus on improving service through feedback.
✨Be Prepared for Practical Scenarios
Expect some situational questions or role-play scenarios during the interview. They might ask how you'd handle a specific customer complaint or how you'd manage stock replenishment during busy hours. Practising these scenarios beforehand can help you think on your feet and respond effectively.
