At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a community-focused culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fun, fast-paced environment with chances to participate in community events.
- Why this job: Be part of a team that values customers and makes a real difference every day.
- Qualifications: No experience needed, just a passion for helping others and teamwork.
The predicted salary is between 20000 - 22000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Cardiff employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to deliver exceptional customer service. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that you can thrive in your role while contributing to a positive shopping experience for our customers. Located in a dynamic retail environment, we offer a unique chance to engage with the community and participate in seasonal events, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and how they serve their customers. This will help you show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace One Stop - Customer Service Assistant in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you went above and beyond to assist someone, as this aligns perfectly with our values at One Stop.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s a fun anecdote or a unique skill, being authentic helps us see how you’d fit into our team.
Highlight Teamwork Skills:Since we work together as one team, make sure to mention any past experiences where you collaborated with others. This could be in a job, school project, or even community events—anything that shows you can work well with others!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you about the next steps in the process!
How to prepare for a job interview at OneStop
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you've handled difficult situations. Be ready to share specific examples that highlight your passion for providing excellent service.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Understand their commitment to customer satisfaction and community involvement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Practice Common Interview Questions
Prepare for common interview questions related to teamwork, handling feedback, and working in a fast-paced environment. Think about how you can relate your experiences to the role of a Customer Service Assistant, especially regarding safety and store operations.
✨Show Enthusiasm and Authenticity
During the interview, let your personality shine through. Show enthusiasm for the role and the company. Remember, they want someone who embodies their values and can make customers feel welcome. Being yourself will help you connect better with the interviewers.
