At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly team.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Engage in community events and enjoy a fun, dynamic work environment.
- Why this job: Be the face of our store and make customers smile every day!
- Qualifications: Passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
Retail Customer Service Specialist in Bognor Regis employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Retail Customer Service Specialist, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our commitment to employee well-being and safety ensures that you can thrive in a dynamic retail environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Specialist in Bognor Regis
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your ability to work in a fast-paced environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look presentable and professional for your interview. First impressions matter, especially in retail where customer interaction is key. A smart appearance shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Customer Service Specialist in Bognor Regis
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you went above and beyond to assist someone, as this aligns perfectly with our values at One Stop.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your ability to work in a fast-paced environment and your commitment to maintaining a safe and welcoming store.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Show us how you embody our values and how you can contribute to creating an inclusive atmosphere in our store.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at OneStop
✨Know the Company
Before your interview, take some time to research One Stop and Tesco. Understand their values, mission, and what makes them unique in the retail space. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Service Specialist, your ability to connect with customers is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
One Stop values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported colleagues or contributed to a positive work environment, as this will highlight your fit for their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's community involvement or how they measure success in customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
