At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a dynamic work atmosphere.
- Why this job: Be part of a team that values your input and helps you grow while serving the community.
- Qualifications: Must be school leaver age; passion for customer service and teamwork is essential.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Bognor Regis employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will enjoy competitive benefits, opportunities for personal growth, and the chance to make a real impact in your community through various events. Join us in a dynamic retail environment that prioritises customer satisfaction and employee well-being, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Bognor Regis
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to build your confidence. Remember, showing your passion for helping customers can really set you apart!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. First impressions matter, and looking professional can give you an edge. Plus, it shows that you take the opportunity seriously!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And hey, if you haven’t applied yet, don’t forget to check out our website for the latest openings!
We think you need these skills to ace One Stop - Customer Service Assistant in Bognor Regis
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any previous experiences where you’ve gone the extra mile to provide great service, as this is what we value at One Stop.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Highlight how your values align with ours and how you can contribute to creating an inclusive atmosphere in our store.
Tailor Your Application:Make sure to customise your application to reflect the specific role of a Customer Service Assistant. Mention your ability to work in a fast-paced environment and how you can help maintain the store’s appearance while ensuring customer satisfaction.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at OneStop
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and how they operate within the Tesco family. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to thrive in a fast-paced retail environment and your passion for helping others.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling feedback, and maintaining store safety. Practising your responses can help you feel more confident during the interview. Remember to highlight your ability to work collaboratively and your understanding of safety protocols, as these are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training process, opportunities for growth, or how the team celebrates successes. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
