At a Glance
- Tasks: Join our team to provide top-notch customer service and keep the store running smoothly.
- Company: One Stop, a vibrant part of Tesco with a focus on community.
- Benefits: Flexible hours, friendly work environment, and opportunities for growth.
- Other info: Engage in fun community events and enjoy a dynamic retail atmosphere.
- Why this job: Be part of a team that values customers and makes a difference every day.
- Qualifications: Must be school leaver age; passion for customer service is key.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Eligibility: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Beverley employer: OneStop
At One Stop, located in the vibrant community of Beverley, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. As a Customer Service Assistant, you will enjoy flexible working hours, opportunities for personal growth through training, and the chance to engage in community events, all while contributing to a customer-centric environment that prioritises safety and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Beverley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the store.
✨Tip Number 3
Be yourself during the interview! One Stop values authenticity, so don’t be afraid to let your personality shine through. Share your passion for customer service and how you can contribute to creating a welcoming atmosphere in the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant in Beverley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any previous experiences where you went above and beyond to assist someone, as this aligns perfectly with our values at One Stop.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Highlight your ability to work in a fast-paced environment and your commitment to maintaining a safe and welcoming store.
Be Yourself:We want to see the real you! Don’t be afraid to let your personality come through in your application. We value authenticity and want to know how you can contribute to our inclusive atmosphere.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Assistant at One Stop entails. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this role, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, and be ready to discuss how you handle feedback and improve service.
✨Demonstrate Team Spirit
One Stop values teamwork, so be sure to highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or helped create a positive atmosphere in your previous roles. This will show that you can contribute to their team culture.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the store's operations, team dynamics, or community involvement. This not only shows your interest but also helps you determine if the company aligns with your values.
