At a Glance
- Tasks: Deliver top-notch customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a focus on community.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Other info: Engage in community events and enjoy a supportive team atmosphere.
- Why this job: Be the face of our store and make a real difference in customers' shopping experiences.
- Qualifications: No prior experience needed, just a passion for helping others and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we all work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Customer Service Associate – Retail & In-Store Expert in Bath employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Associate, you will enjoy comprehensive training, opportunities for personal growth, and the chance to make a real impact in your community through various events. With a focus on customer satisfaction and teamwork, our fast-paced retail environment ensures that no two days are the same, making it an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate – Retail & In-Store Expert in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer service shine through. Share personal stories that highlight your experience and how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re keen on the role.
We think you need these skills to ace Customer Service Associate – Retail & In-Store Expert in Bath
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond to provide great service in the past. We love candidates who genuinely care about making a difference!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when you get straight to the heart of what makes you a great fit for the role without unnecessary fluff.
Highlight Relevant Experience:Make sure to mention any previous retail or customer service experience you have. We want to know how your background aligns with the responsibilities of the Customer Service Associate role. Tailor your application to show us why you're the perfect match!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Associate. Familiarise yourself with the day-to-day tasks mentioned in the job description, like stocking shelves and processing payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a customer or received positive feedback. This will show that you truly value customer satisfaction, which is at the heart of the role.
✨Emphasise Teamwork and Communication
Since you'll be working in a fast-paced environment, highlight your ability to work well in a team. Share instances where you've collaborated with colleagues to improve service or solve problems. Good communication skills are essential, so be ready to discuss how you keep everyone informed and engaged.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult customers or managing multiple tasks at once. Practice your responses to these types of questions, focusing on how you would maintain a positive attitude and ensure customer satisfaction in challenging situations.
