At a Glance
- Tasks: Provide top-notch customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Participate in exciting community events and enjoy a supportive work culture.
- Why this job: Make a real difference in customers' shopping experiences while working in a fun, dynamic team.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serving them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Retail Customer Success Associate in Basingstoke employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Retail Customer Success Associate, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our commitment to excellent customer service ensures that you will be part of a dynamic team dedicated to making a positive impact in our customers' lives while enjoying a supportive and safe working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Success Associate in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and experiences.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly care about providing excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Success Associate in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about making a difference!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience and skills that align with the role of a Customer Service Assistant. We want to see how you fit into our team at One Stop!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the kind of service we provide to our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OneStop
✨Know the Company Inside Out
Before your interview, take some time to research One Stop and Tesco. Understand their values, mission, and what makes them unique in the retail space. This knowledge will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Team Spirit
Retail is all about teamwork! Be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to a positive work environment or helped a colleague out. This will show that you can fit into their team culture.
✨Prepare for Practical Scenarios
Expect situational questions that reflect the fast-paced nature of retail. Think about how you would handle specific scenarios, like dealing with a difficult customer or managing stock levels during busy periods. Practising these responses will help you feel more prepared and confident during the interview.
