At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a supportive work atmosphere.
- Why this job: Be part of a team that values your input and helps you grow while serving the community.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serving them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Basingstoke employer: OneStop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will enjoy comprehensive training and development opportunities, ensuring your growth within the retail sector while contributing to a community-focused environment. With a commitment to excellent customer service and a supportive team atmosphere, One Stop offers a rewarding career path in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the store.
✨Tip Number 3
Be yourself during the interview! Authenticity goes a long way. Share your passion for customer service and how you can contribute to creating a welcoming atmosphere in the store. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you truly care about providing great service!
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s stocking shelves or handling payments, show us how your experience aligns with what we do at One Stop.
Keep It Clear and Concise:We appreciate a straightforward application! Make sure your writing is clear and to the point. Avoid jargon and keep your sentences short so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OneStop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks mentioned in the job description, like stocking shelves and processing payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this position, think of specific examples from your past experiences where you provided excellent service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will show that you’re passionate about helping others.
✨Emphasise Teamwork and Safety
One Stop values a safe and inclusive environment, so be prepared to talk about your experience working in teams and how you contribute to a safe workplace. Mention any relevant training you've had regarding safety procedures, as this will highlight your commitment to keeping both customers and colleagues safe.
✨Be Yourself and Live the Values
During the interview, let your personality shine through! One Stop wants someone who can make everyone feel welcome. Share your thoughts on their values and how you embody them in your work. This will help you connect with the interviewer and show that you’re a great fit for their team.
