At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a community-focused culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fun, fast-paced environment with chances to participate in community events.
- Why this job: Be part of a team that values customers and makes a real difference every day.
- Qualifications: No experience needed, just a passion for helping others and teamwork.
The predicted salary is between 20000 - 22000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Barnsley employer: OneStop
One Stop is an excellent employer that prioritises customer service and employee well-being in a dynamic retail environment. With a strong focus on teamwork, inclusivity, and personal growth, employees are encouraged to develop their skills while contributing to the community through various events. Working at One Stop not only offers competitive benefits but also the opportunity to be part of a company that values its staff and fosters a culture of safety and support.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Barnsley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and how they serve their customers. This will help you show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, and showing that you care about your appearance reflects well on your commitment to customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace One Stop - Customer Service Assistant in Barnsley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can bring that natural service vibe to our team at One Stop!
Be Specific About Your Experience:Share examples from your past roles that highlight your skills in customer service and teamwork. We love to hear about how you've made a difference in previous jobs, so don’t hold back!
Keep It Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fantastic team.
How to prepare for a job interview at OneStop
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've provided great service in the past. This will show that you truly value the customer experience.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Knowing their mission to serve customers and communities better will help you align your answers with their goals. Mentioning specific initiatives or community events they’re involved in can really impress the interviewer.
✨Prepare for Situational Questions
Expect questions about how you'd handle various customer scenarios. Think of situations where you had to deal with difficult customers or worked as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Enthusiasm and Team Spirit
During the interview, let your passion for customer service shine through. Emphasise your ability to work well in a team and your commitment to creating a welcoming atmosphere. Remember, they want someone who embodies their values and can contribute positively to the store environment.
