At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a dynamic work atmosphere.
- Why this job: Be part of a team that values your input and helps you grow while serving the community.
- Qualifications: Must be school leaver age; passion for customer service and teamwork is essential.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Ashford employer: OneStop
One Stop is an excellent employer that prioritises a vibrant and inclusive work culture, where every team member is valued and encouraged to contribute to exceptional customer service. With opportunities for personal growth and development, employees can thrive in a dynamic retail environment while enjoying the benefits of being part of a well-established subsidiary of Tesco. Located in a community-focused area, One Stop fosters a sense of belonging through participation in local events and initiatives, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Ashford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident during the real deal.
✨Tip Number 3
Show your passion for customer service! During your interview, share examples of times you've gone above and beyond for customers. This will demonstrate your commitment to providing excellent service, which is key for a Customer Service Assistant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Customer Service Assistant in Ashford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any previous experiences where you’ve gone the extra mile to provide great service, as this is what we value at One Stop.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Highlight your unique qualities and how they align with our values, making everyone feel welcome.
Tailor Your Application:Make sure to customise your application to reflect the specific role of a Customer Service Assistant. Mention relevant skills like teamwork, communication, and your ability to work in a fast-paced environment, as these are key to our success.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at OneStop
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've provided great service in the past. This will show that you’re passionate about helping customers, which is crucial for this role.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Knowing about their community involvement and customer feedback initiatives can help you align your answers with their mission. It’ll also demonstrate your genuine interest in the company during the interview.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing stock levels. Think of scenarios from your past experiences where you successfully navigated challenges, and be ready to discuss them in detail.
✨Show Your Team Spirit
Since teamwork is essential in a retail environment, be prepared to talk about how you work well with others. Share examples of how you’ve contributed to a positive team atmosphere or helped colleagues, as this will highlight your ability to fit into their store culture.
