At a Glance
- Tasks: Ensure customer satisfaction and success with our software while driving adoption and growth.
- Company: Join OneStock, a leading French software vendor in retail tech.
- Benefits: Enjoy remote work, flexible hours, and a supportive team culture.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact in the retail industry and shape customer experiences.
- Qualifications: 3-4 years as a CSM in B2B Tech/SaaS; retail experience is a plus.
The predicted salary is between 40000 - 50000 € per year.
Join OneStock: Let’s shape the future of retail together!
A French software vendor and European leader, OneStock develops a business‑critical Order Management System (OMS) for the retail industry. Our mission: unify physical and digital stocks to optimize the shopping experience and logistical performance.
Impact in Figures:
- $3 billion in orders orchestrated annually.
- 10,000 points of sale connected (Dune London, Jigsaw, Hobbs...).
- Presence in 5 countries, with active expansion in the United States.
Our Work Culture:
At OneStock, we prioritize efficiency and clarity. Our 150+ employees operate according to three principles:
- Agility: Short decision cycles to stay at the forefront of Retail Tech.
- Kindness: A healthy work environment where mutual aid is the norm.
- Excellence: High technical and functional standards to meet the needs of prestigious international clients.
Your Future Challenge: Customer Success Manager (CSM)
Within the Customer Success team, you ensure our customers’ satisfaction and success in using our software. Your role is central: being the "voice of the customer" within OneStock, coordinating with all internal departments to drive adoption, loyalty, and growth.
Your missions, if you accept them:
- Support & Adoption: Guide customers in the use of the platform, conducting demos of new modules and features to ensure full software adoption.
- Customer Loyalty: Build long‑term relationships through regular strategic meetings and travel to meet customers on‑site.
- Growth & Expansion: Identify new needs and business opportunities (upsell/cross‑sell), draft SOWs and estimates, and lead proactive contract renewals.
- Advocacy & Feedback: Collect feedback for Product/R&D teams and partner with Marketing to share success stories and client testimonials.
- Operational Excellence: Monitor customer requests, keep CRM data up to date, and contribute to the continuous improvement of CSM tools and processes.
What we are looking for:
Education & Experience: 3‑4 years of experience as a CSM in a B2B Tech/SaaS environment. Experience in the retail sector is a significant plus.
Technical Expertise: Proficiency in CRM tools, capability to perform technical product demos, and ease in coordinating with Product/Development teams.
Soft Skills: Proactive, excellent communication and organizational skills, and a strong ability to work effectively with diverse teams.
Languages: Professional fluency in English is mandatory. Fluency in Italian and/or French is a strong bonus.
Location: Readiness to commute to our London office.
Why join us?
Human‑sized structure: Your expertise has a direct and visible impact on the final product.
Freedom & Balance: Remote work, flexible hours, and transparent communication.
Team Life: Sports, yoga, afterworks… all within a healthy and supportive atmosphere.
What we offer:
Salary Package: Fixed salary plus bonuses based on collective and individual objectives.
Benefits & Flexibility: Generous remote work policy, flexible paid leave.
Ergonomic Equipment: PC, dual monitors, mouse, headset… everything you need to work comfortably.
Professional Development: An HR team dedicated to the growth and well‑being of all OneStockers. An inclusive corporate culture that values diversity and encourages every talent to thrive.
Customer Success Manager (UK) in London employer: OneStock
At OneStock, we pride ourselves on being an excellent employer by fostering a human-sized structure where your contributions directly influence our innovative retail solutions. Our vibrant work culture promotes agility, kindness, and excellence, ensuring that every team member thrives in a supportive environment with ample opportunities for professional development. With flexible working arrangements, a focus on employee well-being, and a commitment to diversity, OneStock is the ideal place for those looking to make a meaningful impact in the tech-driven retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (UK) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OneStock on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding OneStock's mission and values. Show us how your experience aligns with our focus on agility, kindness, and excellence. We love candidates who resonate with our culture!
✨Tip Number 3
Practice your demo skills! As a Customer Success Manager, you'll need to showcase our software effectively. Get comfortable explaining features and benefits clearly, as if you're presenting to a customer.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us you’re proactive and genuinely interested.
We think you need these skills to ace Customer Success Manager (UK) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in B2B Tech/SaaS and any retail sector experience you have. We want to see how your skills align with our mission at OneStock!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Be genuine and let your personality come through – we love kindness and agility!
Showcase Your Soft Skills:In your application, don’t forget to highlight your communication and organisational skills. We value proactive team players who can work effectively with diverse teams, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining OneStock!
How to prepare for a job interview at OneStock
✨Know Your Product Inside Out
Before the interview, make sure you understand OneStock's Order Management System and how it benefits customers in the retail sector. Familiarise yourself with its features and think about how you can help clients adopt them effectively.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you've successfully guided customers through software adoption or built long-term relationships. Highlight any experience you have in upselling or cross-selling, as this will resonate well with the role.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, communication is key. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle customer feedback and collaborate with internal teams to enhance the customer experience.
✨Emphasise Your Proactive Approach
OneStock values agility and excellence, so be prepared to discuss how you take initiative in your work. Share examples of how you've identified new business opportunities or improved processes in your previous roles to show that you're a proactive problem-solver.
