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For Companies At a Glance
- Tasks: Support customers in using our software and ensure their satisfaction.
- Company: Join OneStock, a leading French software company revolutionising retail.
- Benefits: Competitive salary, bonuses, flexible remote work, and ergonomic equipment.
- Why this job: Be part of innovative projects that transform the retail sector.
- Qualifications: 3-4 years as a CSM in tech/SaaS, excellent communication skills.
- Other info: Inclusive culture with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About us
Join OneStock: let's shape the future of retail together! OneStock is a French software company and the European leader in order management system (OMS) solutions. Our innovative technology bridges physical and digital retail to deliver seamless and high-performing customer experiences. With over 12 million orders managed annually and 10,000 stores equipped worldwide, we are dedicated to pushing the boundaries of retail tech.
Operating in France, the UK, Italy, Germany, and now the United States, we are driven by bold ambitions and strong values:
- Agility
- Care
- Excellence
Why join us?
- Contributing to innovative projects tackling the challenges of modern retail.
- Thriving in a human-scale environment (150 employees) where your ideas matter.
- Enjoying a supportive company culture, filled with fun moments (afterworks, yoga, sports, etc.).
- Benefiting from transparent communication and a flexible work environment (remote work, adjustable schedules).
Job description:
The role of CSM:
As a Customer Success Manager at OneStock, you ensure our customers' satisfaction and success in using our software. We expect you to:
- Support OneStock customers in the use and adoption of the software.
- Build loyalty by providing our customers with support and a high level of satisfaction.
- Upsell/Cross-sell: identify new customer needs and offer complementary solutions.
- Be the voice of the customer from within by listening to their needs and expectations and relaying them to other teams.
To achieve these objectives, your missions would be to:
- Plan, prepare and conduct regular meetings with clients.
- Make demos of existing modules and extensions or new software features.
- Travel and meet our customers.
- Write SOWs and estimates for upsells/cross-sales.
- Stay informed about current customer requests and monitor their progress.
- Update current customer data in CRM.
- Identify development opportunities: new contacts, subcontractors, additional modules, new countries, extensions, etc.
- Participate in the continuous improvement of the CSM team's tools, methods and processes.
- Be proactive in contract renewals.
- Collect and transmit regular feedback from our customers to enable our internal teams to continually improve.
- Share our clients' success stories with the marketing team and encourage our clients to participate in different actions (case studies, testimonials, etc.).
Profile:
What we are looking for:
- You are passionate about customer support and satisfaction, and you want to help transform the retail sector.
- You have 3-4 years experience as a CSM in BtoB, in a tech/SaaS environment.
- You work effectively with diverse teams and people (Sales, Product, Marketing..).
- You are proactive in identifying expansion opportunities.
- You have excellent communication and organisational skills.
- You speak English fluently.
And as a bonus:
- You have experience in retail.
- Fluent in French, German, Italian..
What we offer:
- A competitive package: fixed salary, bonuses based on individual and team objectives.
- Benefits and flexibility: meal vouchers, a generous remote work policy, flexible paid time off, additional days off (RTT)...
- Ergonomic equipment: PC, dual screens, mouse, headset... everything you need to work comfortably.
- Professional development: an HR team dedicated to ensuring the growth and well-being of OneStockers.
- An inclusive company culture that values diversity and encourages every talent to thrive.
Recruitment process:
At OneStock, we value your time and commitment. Our process is simple:
- HR interview to assess your alignment with our values and your motivation.
- Interview with your future manager to evaluate your technical skills and fit for the role.
- Technical test to analyse your expertise and ability to solve complex problems.
- Final interview to assess your potential to grow and succeed within the team and the company.
We're waiting for you! Apply now and become a key player in transforming retail.
Customer Success Manager - Retail / SaaS in London employer: OneStock SAS
Contact Detail:
OneStock SAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Retail / SaaS in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OneStock on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research OneStock’s products and recent news. Show us that you’re genuinely interested in how we’re shaping the future of retail.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Customer Success Manager role. Highlight your skills in customer support and upselling, and don’t forget to share some success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the OneStock team. Let’s make retail better together!
We think you need these skills to ace Customer Success Manager - Retail / SaaS in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and the retail sector shine through. We want to see how you can help transform the industry with your skills and experience!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in B2B and SaaS environments. We love seeing how your past roles align with what we do at OneStock, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OneStock SAS
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management, especially in a SaaS environment. Understand how to build customer loyalty and identify upsell opportunities, as these are key aspects of the role at OneStock.
✨Research OneStock and Its Clients
Dive deep into OneStock's offerings and its client base. Familiarise yourself with their order management solutions and the retail sector. This knowledge will help you demonstrate your enthusiasm for the company and show that you're ready to contribute from day one.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Think of specific examples from your past experience where you've successfully managed customer relationships or resolved conflicts, as this will showcase your expertise.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would relay customer feedback to internal teams and how you can effectively conduct meetings and demos.
