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For Companies At a Glance
- Tasks: Support customers in using our software and ensure their satisfaction.
- Company: Join OneStock, a leading European software company revolutionising retail.
- Benefits: Competitive salary, bonuses, flexible remote work, and generous time off.
- Why this job: Be part of innovative projects that transform the retail sector.
- Qualifications: 3-4 years as a CSM in tech/SaaS, excellent communication skills.
- Other info: Inclusive culture with a focus on professional development and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About us
Join OneStock: let’s shape the future of retail together! OneStock is a French software company and the European leader in order management system (OMS) solutions. Our innovative technology bridges physical and digital retail to deliver seamless and high-performing customer experiences. With over 12 million orders managed annually and 10,000 stores equipped worldwide, we are dedicated to pushing the boundaries of retail tech. Operating in France, the UK, Italy, Germany, and now the United States, we’re driven by bold ambitions and strong values: Agility, Care, Excellence.
Why join us?
- Contributing to innovative projects tackling the challenges of modern retail.
- Thriving in a human-scale environment (150 employees) where your ideas matter.
- Enjoying a supportive company culture, filled with fun moments (afterworks, yoga, sports, etc.).
- Benefiting from transparent communication and a flexible work environment (remote work, adjustable schedules).
Job description:
The role of CSM: As a Customer Success Manager at OneStock, you ensure our customers' satisfaction and success in using our software. We expect you to:
- Support OneStock customers in the use and adoption of the software.
- Build loyalty by providing our customers with support and a high level of satisfaction.
- Upsell/Cross-sell: identify new customer needs and offer complementary solutions.
- Be the voice of the customer from within by listening to their needs and expectations and relaying them to other sales, marketing, implementation, expertise, development, product and support teams.
To achieve these objectives, your missions would be to:
- Plan, prepare and conduct regular meetings with clients.
- Make demos of existing modules and extensions or new software features.
- Travel and meet our customers.
- Write SOWs and estimates for upsells/cross-sales.
- Stay informed about current customer requests and monitor their progress.
- Update current customer data in CRM.
- Identify development opportunities: new contacts, subcontractors, additional modules, new countries, extensions, etc.
- Participate in the continuous improvement of the CSM team’s tools, methods and processes.
- Be proactive in contract renewals.
- Collect and transmit regular feedback from our customers to enable our internal teams to continually improve.
- Share our clients' success stories with the marketing team and encourage our clients to participate in different actions (case studies, testimonials, etc.).
Profile: What we are looking for:
- You are passionate about customer support and satisfaction, and you want to help transform the retail sector.
- You have 3-4 years experience as a CSM in BtoB, in a tech/SaaS environment.
- You work effectively with diverse teams and people (Sales, Product, Marketing..).
- You are proactive in identifying expansion opportunities.
- You have excellent communication and organisational skills.
- You speak English fluently.
And as a bonus:
- You have experience in retail.
- You are fluent in French, German, Italian..
What we offer:
- A competitive package: fixed salary, bonuses based on individual and team objectives.
- Benefits and flexibility: meal vouchers, a generous remote work policy, flexible paid time off, additional days off (RTT)…
- Ergonomic equipment: PC, dual screens, mouse, headset… everything you need to work comfortably.
- Professional development: an HR team dedicated to ensuring the growth and well-being of OneStockers.
- An inclusive company culture that values diversity and encourages every talent to thrive.
Recruitment process:
At OneStock, we value your time and commitment. Our process is simple:
- HR interview to assess your alignment with our values and your motivation.
- Interview with your future manager to evaluate your technical skills and fit for the role.
- Technical test to analyse your expertise and ability to solve complex problems.
- Final interview to assess your potential to grow and succeed within the team and the company.
We’re waiting for you! Apply now and become a key player in transforming retail.
Customer Success Manager - Retail / SaaS employer: OneStock SAS
Contact Detail:
OneStock SAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Retail / SaaS
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OneStock on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding OneStock's products inside out. Dive into their website, check out customer success stories, and be ready to discuss how you can contribute to their mission of transforming retail.
✨Tip Number 3
Show off your communication skills during interviews. As a Customer Success Manager, you'll need to demonstrate how you can effectively engage with clients and relay their needs to different teams. Practice articulating your thoughts clearly!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Manager - Retail / SaaS
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and the retail sector shine through. We want to see how you can contribute to transforming the retail landscape with us!
Tailor Your Experience: Make sure to highlight your relevant experience in BtoB and tech/SaaS environments. We’re looking for specific examples of how you've supported customers and identified new opportunities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate effective communication just as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with OneStock.
How to prepare for a job interview at OneStock SAS
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management, especially in a SaaS environment. Understand how to build customer loyalty and identify upsell opportunities, as these are key aspects of the role at OneStock.
✨Research OneStock's Impact
Dive into OneStock’s innovative technology and its impact on retail. Familiarise yourself with their current clients and case studies. This will not only show your enthusiasm but also help you articulate how you can contribute to their mission during the interview.
✨Prepare for Role-Specific Scenarios
Think about real-life scenarios where you've successfully managed customer relationships or resolved issues. Be ready to share specific examples that highlight your communication skills and proactive approach, as these are crucial for the Customer Success Manager role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the tools they use for customer success, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
