At a Glance
- Tasks: Lead a team to deliver top-notch customer care and manage service operations.
- Company: Family-owned business focused on AGCO products with a supportive culture.
- Benefits: Competitive salary, pension, employee discounts, and free parking.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference in customer satisfaction while leading a passionate team.
- Qualifications: Proven experience in service management, especially in heavy machinery or agriculture.
The predicted salary is between 40000 - 50000 € per year.
Our client is a family owned and managed business that provides sales, service and parts support for AGCO derived products. They are looking for an experienced service manager to oversee the department and work out of their premises in Fauld, Burton Upon Trent. The aftersales teams' challenge will be to deliver the best customer care and enable them to grow.
Role
- Communication partner for customers
- Manage a team of technicians overseeing the department
- Handle warranty claims using SAP and discuss them with dealers and/or end‑users
- Investigate design/quality problems and produce detailed written reports
- Provide technical training to technicians
- Set up internal working flows
- Advise on A/S administration issues, warranty terms and service policy
- Work closely with the Aftersales team
Requirements
- Excellent experience as a service manager with strong man‑management and leadership skills, ideally gained in heavy machinery or agricultural equipment
- Good knowledge of standard software applications: SAP, Word, Excel, Outlook
- Strong background in hydraulics, electrics, engines, troubleshooting and software
- Excellent communication skills and client relationship management ability
- Experience in Agricultural Equipment or Heavy Machinery product support is an advantage
Benefits
- Competitive basic salary
- Company pension
- Employee discount
- Free on‑site parking
Service Manager in Burton upon Trent employer: OneSRP Ltd
As a family-owned business located in Fauld, Burton Upon Trent, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. We offer competitive salaries, a comprehensive pension scheme, and unique employee discounts, all while providing opportunities for professional growth and development within the agricultural equipment sector. Join us to be part of a dedicated team that values customer care and innovation in aftersales service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the agricultural equipment or heavy machinery sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss hydraulics, electrics, and troubleshooting confidently. We want you to impress them with your expertise and show that you’re the right fit for managing their team of technicians.
✨Tip Number 3
Showcase your leadership skills during the interview. Think of examples where you’ve successfully managed a team or resolved conflicts. We need to demonstrate that you can handle the pressures of being a Service Manager and keep the aftersales team motivated.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to take on the challenge of delivering top-notch customer care.
We think you need these skills to ace Service Manager in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and working with agricultural equipment or heavy machinery. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our family-owned business. Share specific examples of how you've delivered excellent customer care and managed teams effectively.
Show Off Your Technical Skills:Don’t forget to mention your technical expertise, especially with SAP and other software applications. We’re keen to know how your background in hydraulics, electrics, and troubleshooting can benefit our aftersales team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OneSRP Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of heavy machinery and agricultural equipment. Familiarise yourself with common issues, especially in hydraulics and electrics, as well as the software applications like SAP that you'll be using. This will show that you're not just a manager but someone who understands the technical side too.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you’ve motivated your team or resolved conflicts. This is your chance to demonstrate your man-management skills and how you can lead the aftersales team to deliver top-notch customer care.
✨Communicate Effectively
Since communication is key in this role, practice articulating your thoughts clearly. Be ready to discuss how you would handle customer interactions and manage relationships with dealers and end-users. Good communication can set you apart from other candidates.
✨Prepare for Technical Questions
Expect questions that dive into troubleshooting and problem-solving scenarios. Prepare to discuss how you would investigate design or quality problems and produce reports. Showing that you can think critically and provide solutions will impress your interviewers.
