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For Companies At a Glance
- Tasks: Analyse payroll data, ensure quality control, and support global payroll processes.
- Company: Join OneSource Virtual, a leader in Workday services for over 500 global clients.
- Benefits: Enjoy a values-based culture, professional development, and opportunities for upward mobility.
- Why this job: Be part of a dynamic team that values innovative thinking and fresh perspectives.
- Qualifications: Relevant qualifications in payroll or data administration; customer service experience preferred.
- Other info: Background checks are required for all successful candidates.
The predicted salary is between 36000 - 60000 £ per year.
Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization , and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations , then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization , and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.
Position Overview
The Shared Service Analyst analyzes key payroll data during the payroll lifecycle globally. The Analyst ensures tight control of the specific payroll and tax processes by ensuring key milestones are met in a high-quality manner. This position ensures strict adherence to GDPR guidelines by ensuring data privacy is always secured. The Analyst serves as the quality gateway to accurate payroll payments to OSV’s global client base by ensuring the utmost quality payroll data support and the timely completion of all payroll activities.
Essential Functions/Duties/Responsibilities
Audit and Reconciliation Responsibilities:
- Analyse, validate, and report items that fail to reconcile, ensuring sufficient information is provided to assist in problem resolution.
- Establish data entry priorities and resolve discrepancies by using departmental policies and procedures.
- Carry out data entry responsibilities as per the requirements and priorities
- Verify entered data by reviewing, correcting or updating data assisting in the regulatory submission and reply to transactions, audit data per the standard operating procedures
- Understand and work to relevant data protection guidelines by ensuring data privacy is always secured.
- Work with third parties to gather and validate data, and carry through appropriate actions
Global Payroll Responsibilities:
- Analysis of various payroll/HR data reports. Able to identify errors through trending and detail-oriented review
- Ability to clearly communicate directly with the client, via OSV’s case management system, to ensure they understand the actions they must take or respond to a query that requires OSV action
- Support and meet all Service Level Policy agreements, response time and accuracy
- Serve as the conduit between the client and the global payroll vendor to ensure communication and any issue resolution is handled in a clear, timely and client-centric manner
- Gather, format and transmit critical payroll data, interfaces and manual files based on strict payroll calendar timelines to ensure employees are paid accurately and timely
- Research supported business process problems and engaging appropriate resources, internal and external
- Ensure proper diagnostics on issues and manage customer expectations and communications regarding recovery
- Maintaining the consistency and integrity of OSV business process support through case oversight and problem resolution
- Assist with assigned reporting for customers and as assigned for case management and other governance needed
Global Support:
- Contribute to the US Settlement process in line with the agreement Service Level Policy agreement, response time and accuracy.
- Assist the US and Canadian Garnishment process daily.
- Support the 990000 & Negatives Wages process whilst effectively communicating and setting expectations with our customers.
- Contribute to the US & UK Year process inclusive of the P11D requirement.
- Business Acumen
- Communication
- Payroll/BPO/BPaaS Expertise
- Critical Evaluation/Analytical Thinking
- Relationship Management/Client-focused
- Ethical Practice
Qualifications and Experience:
- Relevant qualification and / or payroll or equivalent data administration that demonstrates the ability to perform the duties of the position
- Problem-solving – must be able to identify and resolve problems in a timely manner; appropriately gather and analyse information and apply creative talents to problem-solving
- Research – the ability to quickly and accurately research issues and propose solutions or course of action
- Confidentiality – the ability to maintain the confidentiality of sensitive Company and personal information
- Demonstrated experience in being detail-orientated with exceptional organisational and multi-tasking skills
- Intermediate to advanced Excel skills, including ability to work with pivot tables
- Effective written and verbal communication
- Self-directed management of work and results
- Flexible in a changing environment
Preferred Skills
- 2-3 years of customer service or related experience and/or training
- Prior Payroll Transactions/BPO/BPaaS experience
Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration , and hard work. As an organization experienc ing routine strategic growth, we are always on the lookout for intelligent, talented , and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility , and professional development with opportunities of all kinds.
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About Us
OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.
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Locations
Shared Services Analyst employer: OneSource Virtual
Contact Detail:
OneSource Virtual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Services Analyst
✨Tip Number 1
Familiarise yourself with Workday and its functionalities. Understanding how this platform operates will give you a significant edge, as you'll be able to speak knowledgeably about it during interviews.
✨Tip Number 2
Brush up on your payroll knowledge, especially regarding GDPR compliance and data privacy. Being well-versed in these areas will demonstrate your commitment to maintaining high standards in payroll processes.
✨Tip Number 3
Network with current or former employees of OneSource Virtual. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully resolved payroll discrepancies or improved processes.
We think you need these skills to ace Shared Services Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Shared Services Analyst role. Focus on your analytical abilities, attention to detail, and any experience you have with payroll or data administration.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your previous work experience has prepared you for the responsibilities outlined in the job description, particularly in payroll analysis and client communication.
Highlight Relevant Skills: Emphasise your problem-solving skills, attention to confidentiality, and proficiency in Excel. These are crucial for the role, so provide concrete examples of how you've used these skills in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Shared Services Analyst position.
How to prepare for a job interview at OneSource Virtual
✨Understand Payroll Processes
Make sure you have a solid grasp of payroll processes and data management. Familiarise yourself with common payroll issues and how to resolve them, as this will demonstrate your analytical skills and attention to detail during the interview.
✨Showcase Your Communication Skills
Since the role involves direct communication with clients, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated complex information in previous roles.
✨Highlight Your Problem-Solving Abilities
Prepare examples of past experiences where you identified and resolved problems efficiently. This will showcase your critical thinking and ability to handle challenges, which are essential for a Shared Services Analyst.
✨Demonstrate Data Privacy Awareness
Given the importance of GDPR compliance in this role, be ready to discuss your understanding of data protection guidelines. Highlight any relevant experience you have in maintaining confidentiality and securing sensitive information.
