At a Glance
- Tasks: Provide top-notch payroll support and manage client relationships with a focus on satisfaction.
- Company: Join OneSource Virtual, a leader in payroll automation for Workday customers.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and involvement in special projects.
- Why this job: Make a real impact by helping clients navigate payroll processes and enhance their experience.
- Qualifications: Associate's degree and CIPP certification required; 3+ years of payroll experience preferred.
The predicted salary is between 35000 - 45000 £ per year.
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate payroll, taxes, earned wage access, accounts payable, and benefits. OSV serves over 1,500 customers with 92% retention and $225+ billion in treasury movement annually.
Responsibilities
- Provide outstanding payroll services support.
- Monitor tickets daily to ensure service levels and client satisfaction are met.
- Manage timely resolution of customer issues, including escalations, root cause analysis, and remediation to close gaps.
- Directly contact customers to initiate and maintain client relationships.
- Create and maintain standard operating procedures for managed payroll clients.
- Attend scheduled weekly, monthly, and quarterly client calls and new client transition meetings.
- Provide training to newly implemented clients on Workday and OSV Payroll Processing.
- Assist with configuration of pay components and reports for client use.
- Assist with testing for newly implemented clients as applicable.
- Interface with clients to identify and resolve all payroll processing issues.
- Lead or support special projects as assigned by management.
- Serve as the main point of contact through payroll deployments and cutover to managed services.
Qualifications
- Education/Certification: Associate's degree required; CIPP Certified Payroll Professional certification required (at time of hire or within 6 months).
- Experience: 3+ years of payroll experience.
- Skills: Strong customer service, professional demeanor with challenging customers, detail-oriented with strong analytical skills, able to work independently in a team, good written and verbal communication, ability to build cross-functional relationships, expert level MS Word and Excel.
- Other: Background checks are conducted for all successful candidates (credit reference and basic criminal record checks among educational and employment checks).
EMEA Payroll Specialist I in Londonderry employer: OneSource Virtual
OneSource Virtual (OSV) is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, OSV provides comprehensive training and development opportunities, ensuring that team members are well-equipped to excel in their roles. Located in a vibrant area, employees enjoy a supportive culture that values work-life balance and fosters meaningful client relationships, making it a rewarding place to build a career in payroll services.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Payroll Specialist I in Londonderry
✨Tip Number 1
Network like a pro! Reach out to people in the payroll industry, especially those who work with Workday. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common payroll scenarios. Think about how you’d handle customer issues or manage escalations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with MS Word and Excel, be ready to discuss specific projects where you used these tools. We love seeing how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace EMEA Payroll Specialist I in Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EMEA Payroll Specialist role. Highlight your payroll experience and any relevant certifications, like the CIPP Certified Payroll Professional. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll services and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Customer Service Skills:Since this role involves a lot of client interaction, make sure to highlight your customer service experience. Share examples of how you've resolved issues or built relationships with clients in the past. We value strong communication and problem-solving skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at OneSource Virtual
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge, especially around Workday and the specific services offered by OneSource Virtual. Being able to discuss payroll processes, compliance, and any relevant regulations will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've successfully handled challenging customer situations in the past. Highlight your ability to maintain professionalism and build relationships, as this will be key to impressing the interviewers.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical skills and how you approach problem-solving. Think of specific instances where you've resolved payroll issues or improved processes, and be ready to explain your thought process and the outcomes.
✨Prepare for Technical Questions
Given the technical nature of the job, be prepared to answer questions related to MS Word and Excel, as well as any payroll software you've used. Brush up on your technical skills and be ready to demonstrate your proficiency during the interview.
