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- Tasks: Support the US Benefits & Employee Services Team using Workday and Salesforce technologies.
- Company: Join OneSource Virtual, a leader in HR outsourcing and innovative tech solutions.
- Benefits: Enjoy a values-based culture, professional development, and opportunities for growth.
- Why this job: Make a real impact by helping clients navigate their Workday systems effectively.
- Qualifications: 2+ years of administration experience and excellent communication skills required.
- Other info: Dynamic environment with a focus on innovation and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Employee Service Centre Specialist role at OneSource Virtual
Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
Summary
In this role you would be supporting the US Benefits & Employee Services Team using Workday and Salesforce ticketing technologies. This position is within the EMEA Help Desk team providing support for English speaking clients with their Workday system. You need to have experience in both Computer & Communications technologies developed and enhanced in the Information Technology and Call Centre Industries.
Responsibilities
- Provide professional and timely service to internal and external customers
- Effective communication skills via email
- Provide Workday platform navigation and access assistance to contact centre requests
- Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)
- Escalation of service delivery issues to on site Lead and Corporate contacts as appropriate
- Participate in ongoing training relative to the functional area
- Form strong partnerships within the department and organization
- Identify and document areas of improvement or innovation through process change or automation
- Meets or exceeds all performance standards
- Assumes other duties as assigned by Manager
Competencies
- Related working experience in a customer service or helpdesk related role
- Keenness and willingness to learn basic Employee Self Service functionality for Workday platform
- Must value and promote team spirit, have outstanding interpersonal skills and exhibit professionalism within the workplace
- Maintain punctuality and adherence to set schedule with extra hours as needed
- Ability to cope in fast-paced, demanding environment and manage sensitive, confidential issues
- Analytical skills; strong research and follow up skills
- Ability to multi-task
- Professional communication skills
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
- Ability to work independently and as part of a team
- Must be willing to adapt and display positive attitude
Qualifications
Education/Certification Requirements
Required
- 2+ years of administration experience
- Excellent communication skills both written and verbally in English
- Intermediate Excel experience
- Advanced Proficiency in Microsoft Office
- Ability to prioritize tasks
Preferred
- Experience in Employee Benefits
- Call Center experience
- Workday and/or Salesforce experience
Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Design, Art/Creative, and Information Technology
Industries: Accounting, Human Resources Services, and IT Services and IT Consulting
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Locations
Employee Service Centre Specialist employer: OneSource Virtual
Contact Detail:
OneSource Virtual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Service Centre Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at OneSource Virtual on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Employee Service Centre Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your Workday and Salesforce knowledge. We want to see that you can navigate these platforms with ease, so practice common scenarios you might encounter in the role.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise in your responses. Remember, effective communication is key in this role, so let your personality shine through while keeping it professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Employee Service Centre Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Service Centre Specialist role. Highlight your experience with Workday and Salesforce, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at OneSource Virtual. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or grammatical errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at OneSource Virtual
✨Know Your Workday Inside Out
Make sure you brush up on your Workday knowledge before the interview. Familiarise yourself with its functionalities, especially those related to Employee Self Service. This will not only show your enthusiasm for the role but also demonstrate your ability to navigate the platform effectively.
✨Show Off Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated with customers or team members in previous roles, especially in a helpdesk or customer service context.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled challenges in a fast-paced environment. Be ready to discuss how you identified issues, proposed solutions, and implemented changes. This will highlight your analytical skills and your ability to improve processes.
✨Emphasise Team Spirit and Adaptability
OneSource Virtual values teamwork and a positive attitude. Be prepared to share experiences that showcase your ability to work collaboratively and adapt to changing situations. Highlight any instances where you’ve contributed to team goals or supported colleagues.
