Payroll Specialist 1 TLNT1_NI in Derry

Payroll Specialist 1 OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions all in one place. ** This is a hybrid position that requires you to go into the office at least once a week. The office is located on Patrick Street in Derry. This is a 12-month fixed contract to cover an employee leave** Summary The Managed Payroll Specialist primary responsibilities include full service payroll processing for the high level managed payroll customers, customer interaction to solve and/or triage customer initiated inquiries via the OneSource ticketing system, roles and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think outside the box to problem solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience. Responsibilities Provides outstanding payroll services support Monitor tickets daily to ensure Service Level Agreements and high class client satisfaction levels are being met Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified Frequent direct customer contact initiate and maintain client relationships Create and maintain standard operating procedures for the managed payroll clients Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meetings Provide training to newly implemented clients on Workday and OSV Payroll Processing Assist with configuration of pay components and reports necessary for use by the client Assist with testing as applicable with newly implemented clients Interfaces directly with clients to identify/resolve all payroll processing issues Leads/supports special projects as assigned by Management Act as main point of contact through payroll deployments and cut over to managed services Qualifications Education/Certification Requirements Associate's degree Required CIPP Certified Payroll Professional certification required (at time of hire or within 6 months) 3 Years + payroll experience Preferred Strong customer service skills Ability to maintain professionalism when dealing with challenging customers Detail oriented with strong analytical skills Able to work independently in a team environment Strong written and verbal communication skills Able to build effective working relationships with team members from different functional areas Expert in MS Word