At a Glance
- Tasks: Process full service payroll and manage customer inquiries via the OneSource ticketing system.
- Company: OneSource Virtual has specialised in Workday solutions since 2008, serving over 1,500 customers.
- Benefits: Enjoy a full-time role with opportunities for professional development and client interaction.
- Other info: Position based in Derry, UK, focusing on high-level managed payroll customers.
- Why this job: Join a team dedicated to providing superior payroll services in a dynamic outsourcing environment.
- Qualifications: Must have an Associate's degree and CIPP certification, with 3+ years of payroll experience.
The predicted salary is between 30000 - 40000 £ per year.
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence.
Summary
The Payroll Specialist's primary responsibilities include full service payroll processing for the high-level managed payroll customers, customer interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system, roles, and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think outside the box to problem-solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.
Responsibilities
- Provides outstanding payroll services support
- Monitor tickets daily to ensure Service Level Agreements and high-class client satisfaction levels are being met
- Manage the timely resolution of customer issues, including handling customer escalations, performing and documenting Root Cause Analysis and implementing remedial procedures to close gaps identified
- Frequent direct customer contact to initiate and maintain client relationships
- Create and maintain standard operating procedures for the managed payroll clients
- Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meetings
- Provide training to newly implemented clients on Workday and OSV Payroll Processing
- Assist with the configuration of pay components and reports necessary for use by the client
- Assist with testing as applicable with newly implemented clients
- Interfaces directly with clients to identify/resolve all payroll processing issues
- Leads/supports special projects as assigned by Management
- Act as main point of contact through payroll deployments and cut over to managed services
Qualifications
- Education/Certification Requirements: Associate's degree Required
- CIPP Certified Payroll Professional certification required (at time of hire or within 6 months)
- 3 Years + payroll experience Preferred
- Strong customer service skills
- Ability to maintain professionalism when dealing with challenging customers
- Detail oriented with strong analytical skills
- Able to work independently in a team environment
- Strong written and verbal communication skills
- Able to build effective working relationships with team members from different functional areas
- Expert in MS Word
EMEA Payroll Specialist I TLNT1_NI in Derry employer: OneSource Virtual
OneSource Virtual, located in Derry, UK, offers a unique opportunity to work with Workday clients. The company prides itself on a 92% customer retention rate and provides comprehensive payroll solutions. Join a team that values client advocacy and problem-solving in payroll processing.
