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- Tasks: Manage payroll processing and provide top-notch support to clients in a dynamic environment.
- Company: Join OneSource Virtual, a leader in innovative HR and payroll solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture with excellent career advancement opportunities.
- Why this job: Be a payroll expert and advocate for clients while solving real-world challenges.
- Qualifications: Must have payroll experience, strong customer service skills, and a CIPP certification.
The predicted salary is between 30000 - 40000 ÂŁ per year.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support.
Summary
The Managed Payroll Specialist's primary responsibilities include full-service payroll processing for high-level managed payroll customers, customer interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system, roles, and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.
Responsibilities
- Provides outstanding payroll services support
- Monitor tickets daily to ensure Service Level Agreements and high-class client satisfaction levels are being met
- Manage the timely resolution of customer issues including handling customer escalations, performing and documenting Root Cause Analysis and implementing remedial procedures to close gaps identified
- Frequent direct customer contact – initiate and maintain client relationships
- Create and maintain standard operating procedures for the managed payroll clients
- Attend scheduled weekly, monthly, and quarterly client calls and new client transition introduction meetings
- Provide training to newly implemented clients on Workday and OSV Payroll Processing
- Assist with configuration of pay components and reports necessary for use by the client
- Assist with testing as applicable with newly implemented clients
- Interfaces directly with clients to identify/resolve all payroll processing issues
- Leads/supports special projects as assigned by Management
- Act as the main point of contact through payroll deployments and cut over to managed services
Competencies
TBC – Based on the establishment of an OSV EMEA Competency Framework
Education/Certification Requirements
- Associate's degree Required
- CIPP Certified Payroll Professional certification required (at the time of hire or within 6 months)
- 3 Years + payroll experience Preferred
Strong customer service skills
Ability to maintain professionalism when dealing with challenging customers
Detail-oriented with strong analytical skills
Able to work independently in a team environment
Strong written and verbal communication skills
Able to build effective working relationships with team members from different functional areas
Expert in MS Word
EMEA Payroll Administrator (Hybrid - Northern Ireland) Evergreen in Derry employer: OneSource Virtual
Contact Detail:
OneSource Virtual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Payroll Administrator (Hybrid - Northern Ireland) Evergreen in Derry
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and HR sectors. Attend industry events or webinars to meet potential employers and learn more about the latest trends. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching OneSource Virtual thoroughly. Understand their services and how they support clients. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Since the role requires thinking outside the box, come up with examples from your past experiences where you successfully resolved payroll issues. This will impress interviewers and showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace EMEA Payroll Administrator (Hybrid - Northern Ireland) Evergreen in Derry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EMEA Payroll Administrator role. Highlight your payroll experience and any relevant certifications, like the CIPP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Customer Service Skills: Since this role involves a lot of client interaction, make sure to highlight your customer service experience. Share examples of how you've handled challenging situations and maintained professionalism – we value that here at StudySmarter!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at OneSource Virtual
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Understand the ins and outs of payroll processing, especially in a managed services environment. Be ready to discuss your experience and how you've handled complex payroll issues in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've provided exceptional customer service. Think about times when you resolved customer issues or improved client relationships, and be ready to discuss these experiences.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to think outside the box to resolve payroll issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with Workday
Since the role involves using Workday for payroll processing, it’s a good idea to familiarise yourself with the platform if you haven’t already. Highlight any relevant experience you have with Workday or similar systems during the interview to show you're ready to hit the ground running.