At a Glance
- Tasks: Provide top-notch payroll support and manage client relationships with a focus on satisfaction.
- Company: Join OneSource Virtual, a leader in payroll automation for Workday customers.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and involvement in special projects.
- Why this job: Make a real impact by helping clients navigate payroll processes and enhance their experience.
- Qualifications: Associate's degree and CIPP certification required; 3+ years of payroll experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate payroll, taxes, earned wage access, accounts payable, and benefits. OSV serves over 1,500 customers with 92% retention and $225+ billion in treasury movement annually.
Responsibilities
- Provide outstanding payroll services support.
- Monitor tickets daily to ensure service levels and client satisfaction are met.
- Manage timely resolution of customer issues, including escalations, root cause analysis, and remediation to close gaps.
- Directly contact customers to initiate and maintain client relationships.
- Create and maintain standard operating procedures for managed payroll clients.
- Attend scheduled weekly, monthly, and quarterly client calls and new client transition meetings.
- Provide training to newly implemented clients on Workday and OSV Payroll Processing.
- Assist with configuration of pay components and reports for client use.
- Assist with testing for newly implemented clients as applicable.
- Interface with clients to identify and resolve all payroll processing issues.
- Lead or support special projects as assigned by management.
- Serve as the main point of contact through payroll deployments and cutover to managed services.
Qualifications
- Education/Certification: Associate's degree required; CIPP Certified Payroll Professional certification required (at time of hire or within 6 months).
- Experience: 3+ years of payroll experience.
- Skills: Strong customer service, professional demeanor with challenging customers, detail-oriented with strong analytical skills, able to work independently in a team, good written and verbal communication, ability to build cross-functional relationships, expert level MS Word and Excel.
- Other: Background checks are conducted for all successful candidates (credit reference and basic criminal record checks among educational and employment checks).
Locations
EMEA Payroll Specialist I in Derry, Londonderry employer: OneSource Virtual
OneSource Virtual (OSV) is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. Located in a vibrant environment, OSV provides comprehensive benefits, including training opportunities for professional certifications, ensuring that employees are well-equipped to excel in their roles. With a strong focus on client satisfaction and a commitment to maintaining high service standards, OSV fosters a supportive atmosphere that empowers its team members to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Payroll Specialist I in Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and HR sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for interviews by practising common payroll-related questions. We suggest you role-play with a friend or use online resources to get comfortable. The more you rehearse, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your payroll projects, reports, and any special achievements. We want to see how you’ve made an impact in your previous roles, so don’t hold back on the details!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace EMEA Payroll Specialist I in Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EMEA Payroll Specialist role. Highlight your payroll experience and any relevant certifications, like the CIPP Certified Payroll Professional. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how your experience aligns with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Customer Service Skills:Since this role involves a lot of client interaction, make sure to highlight your customer service experience. Share examples of how you've resolved issues or built relationships in previous roles. We value strong communication and problem-solving skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at OneSource Virtual
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge, especially around Workday and the specific services offered by OneSource Virtual. Being able to discuss payroll processes, compliance, and any relevant regulations will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've successfully handled challenging customer situations in the past. Highlight your ability to maintain professionalism and build relationships, as this will be key to impressing the interviewers.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical skills and how you approach problem-solving. Think of specific instances where you've resolved payroll issues or improved processes, and be ready to explain your thought process and the outcomes.
✨Prepare for Team Dynamics
This position requires working independently but also as part of a team. Be prepared to discuss how you collaborate with others, share responsibilities, and contribute to team success. Mention any experience you have with cross-functional teams to demonstrate your versatility.
