At a Glance
- Tasks: Support enterprise applications and monitor workflows for seamless operations.
- Company: Join OneSource Virtual, a leader in Workday solutions since 2008.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Perfect for tech-savvy individuals eager to learn in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your tech skills while making an impact.
- Qualifications: Detail-oriented with a passion for technology and customer service.
The predicted salary is between 30000 - 40000 £ per year.
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in‑tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. OSV helps organizations maximize their Workday investment and operate it with confidence.
The Associate Support Analyst is responsible for supporting OSV’s enterprise applications and operational workflows used by the Business Process as a Service (BPaaS) Operations team. The ideal candidate is detail-oriented, eager to learn, and committed to delivering excellent service. This role focuses on job monitoring, ticket triage, and first‑level technical assistance.
Essential Functions / Responsibilities
- Monitors scheduled jobs and automated processes to ensure successful completion, identifying and reporting failures or anomalies in a timely manner.
- Triage incoming support tickets by assessing priority, performing basic troubleshooting steps, and following established playbooks and documentation to attempt resolution prior to escalation.
- Provides Tier 1 technical support by responding to basic end‑user inquiries and resolving common issues following established procedures and knowledge base documentation.
- Logs and tracks all support requests and incidents accurately within the ticketing system, ensuring proper documentation of issue details, steps taken, and resolution outcomes.
- Escalates unresolved or complex issues to Tier 1 or Senior Tier 1 support in a timely manner.
- Communicates clearly and professionally with business users and internal teams regarding ticket status and expected resolution timelines.
- Follows standard operating procedures and contributes to keeping documentation current and accurate.
- Participates in team meetings and training sessions to build product knowledge and stay current on OSV applications and processes.
- Performs other duties and projects as assigned.
Competencies
- Strong attention to detail with the ability to identify patterns and anomalies in system job outputs.
- Customer‑focused with a professional and responsive communication style.
- Ability to follow established processes and procedures consistently and accurately.
- Eager to learn and develop technical skills in a fast‑paced environment.
- Collaborative team player who can also work independently when needed.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- 3 years of experience in a technical support role.
- Basic understanding of business application environments and job scheduling concepts.
- Passionate about technology and motivated to grow within a support organization.
- Knowledge of Salesforce.com is a plus.
- Exposure to Workday or other ERP/HCM platforms is beneficial.
- Experience with monitoring tools or basic SQL queries is a plus.
Background Check
Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, OSV operates detailed background checks for all successful candidates. These include a credit reference and basic criminal record check, as well as educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.
Supervisor Responsibility
This role does not have supervisory responsibilities.
Locations
Associate Support Analyst in Derry, Londonderry employer: OneSource Virtual
OneSource Virtual (OSV) is an exceptional employer that prioritises employee growth and development within a collaborative and supportive work culture. Located in a dynamic environment, OSV offers comprehensive training opportunities and encourages innovation, making it an ideal place for those eager to advance their careers in technology and support services. With a strong focus on delivering excellent service to Workday customers, employees can take pride in contributing to meaningful projects while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Support Analyst in Derry, Londonderry
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like OneSource Virtual!
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We think you need these skills to ace Associate Support Analyst in Derry, Londonderry
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at OneSource Virtual and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at OneSource Virtual
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at OneSource Virtual.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like OneSource Virtual will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
