At a Glance
- Tasks: Process payroll and provide top-notch support to clients in a dynamic environment.
- Company: Join OneSource Virtual, a leader in payroll solutions with a strong customer focus.
- Benefits: Enjoy competitive pay, professional development, and a supportive team culture.
- Other info: Great opportunity for career growth in a fast-paced, innovative company.
- Why this job: Be a payroll expert and make a real difference for clients every day.
- Qualifications: Must have payroll experience and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence.
Summary
The Payroll Specialist's primary responsibilities include full service payroll processing for the high-level managed payroll customers, customer interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system, roles, and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think outside the box to problem-solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.
Responsibilities
- Provides outstanding payroll services support
- Monitor tickets daily to ensure Service Level Agreements and high-class client satisfaction levels are being met
- Manage the timely resolution of customer issues, including handling customer escalations, performing and documenting Root Cause Analysis and implementing remedial procedures to close gaps identified
- Frequent direct customer contact to initiate and maintain client relationships
- Create and maintain standard operating procedures for the managed payroll clients
- Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meetings
- Provide training to newly implemented clients on Workday and OSV Payroll Processing
- Assist with the configuration of pay components and reports necessary for use by the client
- Assist with testing as applicable with newly implemented clients
- Interfaces directly with clients to identify/resolve all payroll processing issues
- Leads/supports special projects as assigned by Management
- Act as main point of contact through payroll deployments and cut over to managed services
Qualifications
- Associate's degree Required
- CIPP Certified Payroll Professional certification required (at time of hire or within 6 months)
- 3 Years + payroll experience Preferred
- Strong customer service skills
- Ability to maintain professionalism when dealing with challenging customers
- Detail oriented with strong analytical skills
- Able to work independently in a team environment
- Strong written and verbal communication skills
- Able to build effective working relationships with team members from different functional areas
- Expert in MS Word
EMEA Payroll Specialist I TLNT1_NI in Derry employer: Onesource Virtual (UK) Limited
OneSource Virtual (OSV) is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. Located in Derry, UK, OSV provides its team with comprehensive training opportunities, a supportive environment for problem-solving, and the chance to engage directly with clients, ensuring a rewarding career path in payroll services. With a strong focus on customer satisfaction and innovative solutions, employees can thrive in a collaborative atmosphere while contributing to the success of over 1,500 customers.
Contact Details:
Onesource Virtual (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Payroll Specialist I TLNT1_NI in Derry
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and finance sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice. You never know where a casual chat might lead!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially OneSource Virtual's approach to payroll solutions. We want you to show them that you’re not just a fit for the role, but also for their team!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves handling customer inquiries and escalations, think of examples from your past experiences where you’ve successfully resolved issues. We want you to shine when they ask about your customer service skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace EMEA Payroll Specialist I TLNT1_NI in Derry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EMEA Payroll Specialist role. Highlight your payroll experience and any relevant certifications, like the CIPP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how you can provide outstanding customer service. We love seeing genuine enthusiasm for the role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled payroll issues in the past. We’re looking for someone who can think outside the box and resolve challenges effectively, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Onesource Virtual (UK) Limited
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Understand the ins and outs of payroll processing, especially in a managed services environment. Be ready to discuss your experience with payroll systems like Workday and how you've handled customer inquiries in the past.
✨Show Off Your Customer Service Skills
This role is all about client interaction, so be prepared to share examples of how you've provided exceptional customer service. Think of specific situations where you resolved issues or improved client satisfaction. Highlight your ability to maintain professionalism, even when things get tough.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think outside the box. Prepare to discuss times when you identified a problem and implemented a solution. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about their approach to client relationships or how they handle escalations. It’s a great way to demonstrate your enthusiasm for the position and to gather information that could help you if you get the job.
